Customer Ratings & Reviews

Great product. Best Buy products have also been a good investment for our household.

Your representative was very polite, and knew what he was doing.

The agents reconnected my sound bar and enabled my home theater system.

Good service. Courteous service. Prompt response. That is all.

The agent connected my appliances with no fuss or hassle

they worked fast and got it done and they were on time.

Wrong product for existing system and was not a good match. Geek Squad helpful for making proper decision for working system!

They were very quick and knowledgeable and courteous

Agent was very timely, professional, courteous, and friendly. Very happy with the installation

He was on time, efficient, well informed, and courteous

Excellent work! On time knowledgeable, efficient!!

Agent Jamie is a pro. She does a tremendous job with any challenge!

Agent did not complete setup. Initially, the goal was mounting and no supplies were provided or communication beforehand. Then, the soundbar was not set up properly and the subwoofer and 2 surround speakers aren’t even connected.

The back button on the remote does not work.They did not tie up any wires, they are all over the place.

The agent attempted to install the sound bar - but was unable to get TV and sound bar to connect properly. We have been attempting to speak with someone from Best Buy to remedy but have gotten little if any response. We went to the store to speak to manager who said we'd hear from someone the next day .... that was 6 days ago! Very unhappy with our service and inability to watch TV and hear the TV!

Sound bar still is not connected, The sound bar still doesn't work

Geek guy very nice but in a hurry. He was to put banana plugs on speaker wires, which he did , hook up my new receiver and calibrate the nine speakers. When he was done and gone I went into hear how it sounded. I went into the set up menus of my new receiver and found 6 of the nine speakers were in the wrong out puts and of course no calibration had been done. What else can I say. I will say I have used the Geek Squad several times in the past and have been satisfied.

This appointment never happened as the description of work was incorrect - we did not need a soundbar installed. We needed work done on home theatre previously installed. That was done later under a different work order.

I still think this setup should be included in the $99.00 paid for setting up the tv and receiver since both bought at same time???????

The agents mounted the soundbar but did not finish setting up so the soundbar and speakers did not work until I figured out how to do it on my own.