Customer Ratings & Reviews
- SKU:
- 8912061
Customer reviews
Rating 4.5 out of 5 stars with 7911 reviews
(7,911 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.3
Rating 4.3 out of 5 stars
- Ease of Use4.1
Rating 4.1 out of 5 stars
Customers are saying
Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Can't get a Geek Squad response
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I recently signed up for a Best Buy credit card and the Elite membership. I read somewhere that Geek Squad setup is included free with this. I wanted to check on the specifics of this as to how far the Geek Squad would travel and if products not charged to by Best Buy credit card (that were gifts) would still be included in the free set up. I started with a customer service online chat. I received a response to call the Geek Squad. I called and was transferred 6 times before being hung up on. Then I tried a Geek Squad chat and was told to call Geek Squad. I've spent an hour so far just trying to get a simple answer. If this is any indication of how the Geek Squad service would be then it is not worth it.
This review is from Basic Audio Setup
No, I would not recommend this to a friend- Cons mentioned:Compatibility
Rated 1 out of 5 stars
better knowledge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not wprk with my tv. Sales people should have known that
This review is from Soundbar Setup
No, I would not recommend this to a friend Rated 2 out of 5 stars
Visitors
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was not overall impressed with their ability. The job took many different visits to be mostly complete.
This review is from Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Incomplete Service!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The problem was not fixed and even though the technician gave me his phone number and said to contact him if I had any problems, he did not return any of my calls. I am still waiting for Best Buy to give me a credit as the problem has not been fixed.
This review is from Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Paid for set up but didn't get
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The guy arrived at least an hour late. Called 70 minutes prior to say he had to go pick up the TV. He put the legs on it and said he was done since he didn't have a cable signal. I said I could call Cable company (and I did) but he had gone by then. Obviously he did not work for Geek Squad. Said he only knew how to set up direct TV. He did not connect VCR or any other parts. He was on the phone most of the 20 minutes he was in house. VERY POOR SERVICE I would never recomment.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for sharing this with us. Like you, we expect our Agents and vendor partners to treat our Clients with kindness and respect, and to ensure a job is completed to our Clients' specifications. We're sorry that you had this experience with us. We understand that you were looking forward to using your new Home Theater system. For support with this, please call us at (800) GEEKSQUAD or (800) 433-5778. You should be able to receive a refund for any services that were not rendered.
Rated 1 out of 5 stars
Sound Bar Inoperative Set Up
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents set up the sound bar and it hasn't work , since they left on day of set up. It mutes the sound on the TV, so I have to completely turn off sound bar in order to get any sound from the TV itself.
This review is from Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
No show for the appointment
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These folks must have been trained by the cable company - they had a 4 hour window to arrive - no show and no call...when I called (Not) Best Buy - they had no idea what to do except put me on hold for over 45 minutes...as of right now, they have my money and have failed to provide any service at all...
This review is from Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Sound Bar
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not help. Did not know what to do. Complete waste of money.
This review is from Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Not sure they know how to install Apple TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Apple TV has not worked properly since they installed the sounder
No, I would not recommend this to a friendRated 1 out of 5 stars
Not Happy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Problem continues to recur. Your tech recommended replacement
This review is from Soundbar Setup
I would recommend this to a friendRated 1 out of 5 stars
Do not have part.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Has not been added on, I need to order part. I have not ordered it yet.
I would recommend this to a friend