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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 43 Showing 841-860 of 7,928 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Surroud

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. I recommend this to everyone. I should have bought it right away

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    5 Stars

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super helpful during installation and very thorough educating us with system

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great customer service . The guys were efficient

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two men that set up my home stero system wee nice and efficient. It's wonderfull to have professionals take care of my electronic needs and set ups so that everything is done properly. My home surround sound sounds terrific .

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing job equals amazing sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Techs are always great and have the skills to correctly hook up my 7.1 surround sound system. I didn’t have the skill to get it right but after tech support hooked up my sounds are knocking pictures off the wall!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The Geeks hooked up our remotes and surround soun.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geeks were very professional. Arrived with masks, gloves and shoe covers. Replaced 1 TV,, replaced remotes and hooked the surround systems. Very professional and knowledgeable. We have had them back since then.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Sony soundbar installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived on time and completed the installation with no issues. Very satisfied.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did a smooth job of connecting this. However, it may have been better if they could talk me through so that tomorrow if I move I can do this myself.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 4 out of 5 stars

    Why does Geek Squad use Third Party service?!?!??

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two Geek Squad representatives came for our service. They were very competent and knowledgeable…a huge upgrade from the first appointment encounter we experienced with another person.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Tech Support on point.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Team was great in explaining set up, best position, measurement and viewing angles. Gave their input for best quality production of home theatre set up to maximize sound, video and experience. Def recommend the team for future installs.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers arrived on time. They installed the bar works fine.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Andrew was outstanding! knows what he is doing !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great system ,great sound! Great installer! I love how you can play different room speakers together or separate.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    good experience with basic sound hook up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech, Josh, was on time, very knowlegable and patient in helping me understand how to use the various parts of the system. He took time to explain what and why he was doing different things. I appreciated his checking out that every thing worked correctly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My new tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He did a great job of setting up the sound bar and helping us get used to using it. The remote is very good and easy to operate.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Helpful geeks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Even though I opted out of having my old surround sound connected the geeks helped me connect my sound bar. Gracious and informative geeks. Great sound for movies with a Vizio sound bar which is quite inexpensive.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Geek Swuad OnSite

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team that came out was Geek Squad and very good. Resolved issue with sondbar and TV quickly and explained what they did

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Glad I called geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was having a problem connecting headphones called geek squad they arrived on time and they showed me what to do. Reviewed different options. When they left I was connected and happy.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek squad installed my sound bar and were very pr

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Justus and Nick hooked up my sound bar to my cable and Directv.......their service was very professional and they took the time to explain it to me

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Profile

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recommend them ,they are professional and respectful along with knowledge. Thats important. That's the key word.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent that mounted my T.V. was absolutely excellent & the sound bar works perfectly. Truly Thank You!!!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were pleasant and knew exactly what was needed to get my sound bar working!!

    I would recommend this to a friend