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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7918 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 44 Showing 861-880 of 7,918 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Quick and efficient install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Squad did an excellent job of hooking our sound bar to our TV. They were on time, cleaned up the work space and explained what they were doing and gave instructions for use. They were very professional.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Surround sound works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have an older Sony home theater surround sound system. The installation technician, Dave Thomas, was able to connect our new 4K TV to it and it sounds GREAT! He even deactivated the sound control on the TV so that the DirecTV remote controls the volume on the home theater amplifier.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Installed Sonos sound bar and subwoofer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents hooked up the sound bar and subwoofer and checked to make sure it worked correctly. They also took the time to show us the app and how to use it.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good job installing my entertainment system.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They mounted my T Vand surround system quickly. The TV was mounted nicely on the wall with no cables visible. The surround system is mounted on our ceiling. So far It is working beautiful and I like how it sounds. Thank you Geek Squad.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Geek Swuad OnSite

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team that came out was Geek Squad and very good. Resolved issue with sondbar and TV quickly and explained what they did

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    i think geek squad did a great job and fast.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i am hard of hearing. i got the sound bar thinking i would be able to hear better and clearer. i like the sround sound very much.i am just to hard of hearing. is there any adjustment for claraty?

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    South Shore Geek Squad is the BEST

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The South Shore Geek Squad in Plymouth is the BEST. Doug and Matt are knowledgeable, respectful and take the time to answer any questions we may have. The best!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job Setting up Soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad reps did an excellent job setting up the soundbar we purchased with our new 65" SONY TV.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Easy to install yourself

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Makes the sound so much better. I hooked it up to the 3D audio of my PS5 and it's amazing what the sound bar sounds like, footsteps from behind. Great for horror games as well as FPSs.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek Squad installed our tv and sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s fantastic!! We love it!! Sounds great! The Geek Squad was really knowledgeable, friendly, and did a fantastic job.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Sound bar installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent arrived punctually, was polite, knowledgeable, professional and solved the problem. He also answered questions and taught me how to set the sound bar.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Geek Squad saves my day!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Show up at the appointed time! Very courteous and friendly. Also, gave suggestion on adding turntable to my entertainment system.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek installed sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome Job installing sound bar and sub woofer. Even showed me how to sign in for programs.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek Squad Tech installed our Sound Bar quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had a Geek Squad Tech connect the Vizio Sound Bar to our Vizio Flat Screen TV. Much richer sound and we don't have to have the volume set as loud as before.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    New soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife and I really like this soundbar. It produces a great sound.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did a smooth job of connecting this. However, it may have been better if they could talk me through so that tomorrow if I move I can do this myself.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek Squad is worth it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had Geek Squad install my Vizio sound bar system to my Vizio TV and I'm glad I did. I didn't want to do it myself and chance doing it wrong. Geek Squad had it completed in minutes and did it right the 1st time. They were also on time and very professional.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad really knows tech toys!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very knowledgeable and helped me connect all of my devices and TV apps to the TV, including the sound bar. The only thing I forgot to ask him was how to adjust the sound levels on the sound bar. I bought the sound bar hoping it would take care of the echo effect I heard on my old TV, but I am still hearing certain sounds in the background, especially a lot of bass and drum sounds. I will come in to Best Buy and have someone show me how to use the remote to adjusr the sound.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad installed my TV professionally Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Job I felt very comfortable and they installed the TV and told me all there is to know with remotes very courteous friendly but professional!! Very Happy!!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Television install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers mounted my television, set it up for us, connected all of our items and tested each one out.

    I would recommend this to a friend