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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 47 Showing 921-940 of 7,928 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek Squad strike again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wry professional and easy to talk to, it looked like they were never there, great job

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Fabulous Sound Bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This soundbar is of extremely high quality and very reasonably priced. The sound quality is as good as the very expensive sound bar we have in our other family room.

    I would recommend this to a friend
  • Cons mentioned:
    Soundbar

    Rated 4 out of 5 stars

    audio setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    agent re-located audio receivers to enable one to be able to paly in dual zones which did not work. also subwoofer produces loud humming noise with and without having receiver on. Overall the setup was very satisfactory.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Mounts

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted our TV and installed our speaker system . The agents did a great Job. The system sounds awesome. Thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    STELLAR ALL AROUND SERVICE!!!! SOLID 10 STARS!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brandon gave me a courtesy call about an hour and a half before their scheduled time. Then arrived an hour or so later with his assistant Trey. I let them in; showed the set up area for the T.V. and they went straight to work! I left them alone to do what they do and before I knew it; they finished! Took the time to show me the features, set up the apps, cleaned up and left. They were on-time; quick - fast - efficient - personable and courteous.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    More than a basic setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You get more than a basic setup! The service is great! They were knowledgeable and the install looked awesome. All the wires were hidden and my surround sound sounded awesome! They even gave me a display of what my system can do.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad great work always!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service. explained what doing throughout figuring out what equipment was not working. thank you.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek Squad Destroys Old Woman’s Fear of Technology

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The “geekers” installed product and trained me so fast that I’m trying to think of myself as a tech wizard.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    HAPPY HOUSE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE BESTBUY TEAM THAT SET MY TV UP ON THE WALL MOUNT ALSO CONNECTING IT TO MY SOUND BAR AND DVD DVD PLAYER WAS PERFECT. I WAS COMPLETELY SATISFIED WITH THERE WORK.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Resolved issue quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived on time, protective slippers on, knowledgeable, and shared information with me about what they were doing, and found problem and resolved it. Nice job and bright and friendly techs.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek squad TV install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek sent a team a professional team to install our new TV. Work was done professionally and cleanly.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded from a DefTech pro 800 center chanel to a DefTech 1080 they swapped them out gave me a detailed break down of what to expect, quick and easy.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Homeowner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was very friendly and professional, his said that6 all was in order no problem with new Soundbar

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek squad installed a sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was on time, efficient, knowledgeable and professional. He was exceptional in every aspect of installation and customer information.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Very good job!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first crew really messed up everything but the TV, but These guys - I wish I could remember their names - made my system sound great! Thank you SO much!!!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    GeekSquid installed my sound bar.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the tech did a great job setting up the sound bar. he was knowledgeable and made sure I understood how it worked. He even asked if I had any questions on anything.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek Squad did a great job on my 55” TV/sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents completed the installation of my 55” TV and sound bar perfectly. Certainly eliminated the headache of doing it ourselves.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Audio Setup took a while

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician worked diligently to set up the audio system and showed me how to work it. However, I could benefit by receiving the in-person instructions again because it was my first time using such a sophisticated system.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad excellent install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a good experience with installer and his knowledge of installation of bose 900 soundbar and pairing devices. Friendly and on time with appointment.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Very helpful

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They connect all my devices and in addition reconnected my device that I use to hear through my hearing aids. They (Michelle and Jet) went on line to see instructions for installing and testing it. Works fine.

    I would recommend this to a friend