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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7918 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 50 Showing 981-1,000 of 7,918 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded from a DefTech pro 800 center chanel to a DefTech 1080 they swapped them out gave me a detailed break down of what to expect, quick and easy.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Yeah, worth it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys that came to hook this up were great - very knowledgeable and shared some great tips for using the stuff they were installing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Soundbar setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    soundbar set up by the team was excellent, the guys did a great job.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    TV/audio set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 techs (Bree n Greg), were very professional , and courteous. They answered my questions as they went along with the set up. The did a great job, totally cleaned up after the project was done.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek Squad installed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although I tried to do this myself I did not succeed. In home serup was done quickly and took me from 3 remotes to 1.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek squad tech team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sono sound system is superb. It’s wireless and tiny but sounds great

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Done right the second time

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first technician did not finish the job (said that Best Buy does not allow Geek Squad personnel to stay past 9 pm), and promised to return three days later. He did not. A second crew was sent out and the job was finished and done right.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Hook Up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellant!! Thankyou. Couln't have done it without you! Thanks

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek squad installed a sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was on time, efficient, knowledgeable and professional. He was exceptional in every aspect of installation and customer information.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Got the job done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slightly botched effort initially; but the team (especially Stacy) that followed up did a great job.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    HAPPY HOUSE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE BESTBUY TEAM THAT SET MY TV UP ON THE WALL MOUNT ALSO CONNECTING IT TO MY SOUND BAR AND DVD DVD PLAYER WAS PERFECT. I WAS COMPLETELY SATISFIED WITH THERE WORK.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will always use geek squad going forward! very professional and knowledgable

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad excellent install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a good experience with installer and his knowledge of installation of bose 900 soundbar and pairing devices. Friendly and on time with appointment.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek Squad agent was excelllent!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad agent who installed my system was excellent. Showed me how to use the system. I would highly recommend him.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The geek squad sound bar installers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad did an outstanding job, mounting my sound bar and connecting it to the television.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    GeekSquid installed my sound bar.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the tech did a great job setting up the sound bar. he was knowledgeable and made sure I understood how it worked. He even asked if I had any questions on anything.

    I would recommend this to a friend
  • Cons mentioned:
    Soundbar

    Rated 4 out of 5 stars

    audio setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    agent re-located audio receivers to enable one to be able to paly in dual zones which did not work. also subwoofer produces loud humming noise with and without having receiver on. Overall the setup was very satisfactory.

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Outdated Sound Bar Connection to New TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did a great job connecting my Sony sound bar! A bit confusing, as 3 year old sound bar model was not in the pull down menu, but the guys made it work!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good addition

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound bar adds a lot to the viewing experience. Glad I added it on to my purchase along with the tv. The tech did a nice job of installation.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek squad set up home theater with great sound ba

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad did a nice job of setting it up and it works great. Easier to use than our previous sound bar which needed a reciever

    I would recommend this to a friend