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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7918 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 57 Showing 1,121-1,140 of 7,918 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek Squad (Kurt) hooked up sound bar.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Right on time. Kurt hooked up my sound bar system. It works great. He was very friendly and listened. Very pleased. Happy with all.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    3rd Party service installed my TV.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery and installation were great. The installers were very friendly and courteous during their stay. There were no problems and I enjoyed their input. A Great Team Tom

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Best Service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chris and Ben came to deliver and set up our two new tv's and soundbar and did an amazing job! They were very professional and efficient and went above and beyond to make sure we were satisfied. Great job guys!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound bar installed on tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up went smoothly. They ensured that everything was perfect. I could not have done this on my own.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Job don right!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and even when he needed a second helper he showed up quickly! Did a top notch job. Cleaned up after himself and even put furniture back in place when finished.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    WIN! WIN!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The good products were installed, and the Geek Squad showed us how to use them.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad #1 at all installs!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad just finished installing 2 MyQ wi-fi garage operating systems. I trust all installs to these guys! They do it right the first time.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    The Geek Squad was professional and courteous.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents connected my TV and Netflix they explained the process of how to program and how to use the remotes.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This sound bar works great. When a football game or a a special movie is on the TV, the sound is amazing. The installation team was knowledgeable, patient, and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were prompt in their work and respectful. When asking questions they would be more than happy to answer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and professional installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys set up my soundbar and made sure everything was perfect along with education is on the use of our soundbar. They were patient and so professional.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 4 out of 5 stars

    Sound System Set Up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician was professional and knowledgeable. The only complaint was the technician not returning my husband’s phone calls when my husband had a question about the technician’s work.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Excellent Support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best representatives from Geek Squad as well. Well knowledgeable and give best support

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad solved my Surround Sound System Issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solved the problem and checked out other related issues in an efficient and courteous way. The representative was a pleasure to do business with.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Send proper installation geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first 2 delivery men did not know what they were doing. They couldn't figure out how to even put the legs on my tv. Took them over a half hour to figure it out. Didn't have a clue how to hook up my sound bar!!! They stated they were appliance set up men!! Had to call for additional help and I had to come back home from work a second time to meet another technician. Thankfully Rob knew what he was doing and was wonderful. Had everything up and connected in no time and answered all my questions and concerns since my sound system had not been working properly with my old tv. Would only recommend if they send the right installation team

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Professionally done well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gentlemen were very professional with all the installation and very helpful in setting it all up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Soundbar installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician connected the soundbar to my tv. I needed his service, because I needed to control the volume from the app on my phone. My remote did not support the soundbar. I would never have figured that out on my own. The $100 charge was worth every cent!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    excellent value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad specialist was very efficient, and was nice about explaining what he was doing. I learned a few things, and that gave me enough confidence to move the system and set it back up again. Thanks!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    They all work well together.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything works together. Tech came on and installed new tv and made all the connections and it sounds great.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Geek squad was great as always

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek Squad connected everything to my TV and Sound Bar correctly and spent time explaining how to use all the controls on my remote

    I would recommend this to a friend