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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7918 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 58 Showing 1,141-1,160 of 7,918 reviews
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    H&G

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad guys were equipped, personable, had necessary knowledge- overall did a fabulous job!!!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Thanks bestbuy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geeksquad were great and set up my soundbar for me on my cell phone it sounds awesome!

    I would recommend this to a friend
  • Cons mentioned:
    Soundbar

    Rated 3 out of 5 stars

    They have to come back.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As the TV I bought did not have output connectors for my 20- year-old-CARVER receiver, I ended up having to purchase a new receiver. They came and wired it. But the set it up as they thought best and it is way too complicated for me. I do not need to be able to launch nuclear missiles in South Dakota from my receiver. I just wanted to turn on the TV and turn on the receiver and watch and listen--like previously. But the easier iteration apparently requires another HDMI cord which they did not have. Now it has to be rescheduled with an unclear time frame.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    This is perfect!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This service is great especially if you can’t fit your new tv into your car. And they set it up for you too and remove your old one and all of the packaging.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Like the sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs set this up easily and the sound plays really well. Better than expected.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    geek squad was here on time and did a great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agents installed my appletv and set up my harmony remotes. they demonstrated how everything worked to me and my wife We were very happy with the work and will use them again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job on soun bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I already had the sound bar and the guys had it set up very quickly. Even showed me how to work it. Very efficient and friendly techs.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers did an awesome job. They rehung my tv so the sound bar fit perfectly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad fixed my Sonos sound system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician gave me a quick update on use of sound bar and discovered woofer was not connected to Wi-Fi. He reconnected the speaker and the system is now working great.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Sound Bar and Great Service from Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love the quality of sound from this affordable sound bar. Geek Squad to only minutes to set it up and hauled away our boxes.

    I would recommend this to a friend
  • Cons mentioned:
    Remote control

    Rated 5 out of 5 stars

    Geek Squad was Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek employee was awesome, set up the sound bar and helped us with the remote issues we were having with the TV.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound Bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents hooked up our new sound bar and mounted our TV. As always, they did an excellent job -- very professional and personable.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Glad i have Geek Squad coverage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were polite, answered all my questions and set sound level to what i needed. Could not have set this up on my own.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek Squad Rocks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Timely, knowledgeable, professional, and personable. Awesome job by the Geek Squad!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    GEEK SQUAD INSTALLED MY SURROUND SOUND SPEAKERS!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE GEEK SQUAD DID A GREAT JOB WITH CONNECTING MY SOUND BAR TO MY SURROUND SOUND INVISIBLE BOSE SPEAKERS! I AM VERY HAPPY WITH THE SERVICE AND SHE WAS VERY FRIENDLY.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek squad installed my sound bar perfectly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad agent was ver polite and knowledgeable. Would definitely recommend

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    geek squad, soundbar set-up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    he was on-time, very nice, knew what he was doing, and did a great job!!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Sonos sound bar installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was outstanding. Geek Squad Andrewl was very knowledgeable. Installed sound bar and connected to other Sonos speakers easily. Would use him again.

    I would recommend this to a friend
  • Cons mentioned:
    Soundbar

    Rated 5 out of 5 stars

    Great Geek team as we had with the Vizio

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation of 2nd soundbar, as we did not like the Vizio bar and asked BestBuy to exchange it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two technicians were very friendly and professional from beginning to end and did a great job. I was particularly happy with their attention to details important to me.

    I would recommend this to a friend