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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7918 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 59 Showing 1,161-1,180 of 7,918 reviews
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek Squad was remarkable in installing my TV!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldn't have installed our TV, receiver and remote without the Geek Squad! They are amazing, knowledgeable, quick and professional! Love the Geek Squad!! Thank you Vince and crew!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek Squad for life

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent installed my soundbar no problem hassle free and it sounds fantastic!! He even took the box with him to recycle.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad tech was on time, friendly and informative. Did an excellent job with multiple devices and brands. Made sure I understood what he was doing when asked and gave me a complete breakdown when the job was done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed new sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jim set up our new sound bar and had to come back because sound bar had to be returned because it was not working. Then he had to come back and set up new one he was very helpful with all my questions.Hw made sure very was hooked up and working be he left

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Hearing Assistance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great help for folks with diminished hearing, especially for use with TV's with rear facing speakers.

    I would recommend this to a friend
  • Cons mentioned:
    Soundbar

    Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although this was a repeat service call to exchange a soundbar and subwoofer, the Geek Squad installation was seamless and the technicians were knowledgeable and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    jnn4150

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had the best service ever from Cordova and his helper! Knowledgeable and professional!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Greet buy, quality is clear and watching action movies wow n o words can describe how good it sounds

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The crew was awesome thank you it was quick and painless

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Greek squad installed my sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad did the connecting of our sound bar and it sounds wonderful. They did a great job..

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They installed and cleaned up who wouldn’t be happy with the services very professional

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Carl and RJ did an excellent job setting up and explaining things. They also helped me set up streaming apps.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Instalation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Instalation was smooth and quick. Very professional and kind to my two large dogs and one toddler.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Patient, persistent, and very skilled!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our audio set up was very complicated since we wanted to use both our sound bar and also our new headphones for my husband whose hearing is diminishing. This Geek Technician, David, was amazingly skilled and very patient!! We previously had tech savvy friends come over who just couldn't solve the problem. But David insisted that there was a way to set it up and he worked really hard trying many options, for a long time, until he found the perfect solution!! We were so thrilled and we now silently thank David each time we are enjoying our new TV with perfect sound!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    On Site Tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My in-site Tech was great. Very smart, efficient, resourceful, respectful of my home and congenial

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Sony soundbar installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Top notch installation. Everything done quickly, cleanly and properly. Highly recommended!

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Not really great in my situation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents connected the TCL 75 series 8 to my Onkyo receiver. Connection via HDMI simple enough. I have pre 4K receiver with PlayStation 5 direct to 4K TV. Using return channel (ARC) on HDMI without video makes receiver setup complicated. Reading the instructions beforehand, explains they don't perform complicated configuration setups. Would have skipped the cost of this in my case if I'd have realized this ahead of time.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did a great job setting this up it’s our new TV, great sound, very happy with this purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    very efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very courteous an helpful employees an where very efficient

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    tv\sound system install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great service very friendly installers and took the time to answer our questions about tv\sound system very professional

    I would recommend this to a friend