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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7918 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 62 Showing 1,221-1,240 of 7,918 reviews
  • Rated 5 out of 5 stars

    Geek Squad appointment schedule

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sales rep did a wonderful job setting up my Geek Squad appointment.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Perfect installation with a great team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Samsung soundbar which works perfect with my TV; especially since it’s been hooked up correctly. Terrific Geek Squad team.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Good Teamwork

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad is the only way to go when you need in-house help. They were professional, on time, extremely knowledgeable and very helpful in training me on my new TV and sound bar.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    squad installed the sound system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    my sound system was quickly installed with no problems

    I would recommend this to a friend
  • Cons mentioned:
    Soundbar

    Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The original sound bar did not work but another one was ordered and Jose from the geek squad brought it and set it up

    I would recommend this to a friend
  • Cons mentioned:
    Remote control

    Rated 3 out of 5 stars

    The work is done.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The man was patient and understanding with me. I did not hear him call my phone because it was charging in another room. He came back later to install. I will say, though, that he was reluctant to move all the equipment where it should be because it meant taking the straps off the wires that were already there, and restrapping them. Eventually, he decided to do it because there was no other way around it. He did not show us how to work the remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic Team!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Colin, Caitlin (sp:?) & Doug were awesome! I would give them 10 stars if possible. They were prompt, personal, professional and thorough. They answered all my questions and put me at ease. I was really impressed with their knowledge and helpfulness.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Final Surround Sound Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys did exceptional work. And there was one glitch and when I called them they rushed back and fixed it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick ,efficient service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick personal service. They were ingot their work done and left. Always with you in mind.Highly recommend them!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound Bar Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Bose Sound Bar ended up not being installed and was returned. Our current system is just as good as the one we purchased (per the installers).

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad installed our home theater cables!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad successfully installed our opti-cable and EDMI cable as we requested. They were on-time and efficient. We were kept apprised of their ETA.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Definitive Technology surround system finnikey

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought my dream system Sony 75` TV, cabinet, & surround sound system, Sony DVD playyer spending over 6.000.00 on it! I have had the Geek squad out to my house 8 times as the D.T. surround system rear speakers will not stay linked to the system and has to be linked by a G.S. tec. I have had to buy service contracts on all my components to cover the fees. All The Geek Squad tec`s have been Great it is just time consuming to have to have this many service call and I know this will have to continue! The speakers themselves sound awesome they just will not stay linked. TV is 4K and perfect! As well as the Sony DVD player!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Smooth process

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians connected my new TV to my existing sound system. Everything was done correctly.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Remove & Replace Home Theater Receiver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After purchasing my receiver, I also scheduled installation with the Geek Squad. They arrived during their scheduled window and Tyler did a superb job with the project. Thanks for the quality service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Add-On Soundbar Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the soundbar set up but had to cancel the service because I returned the soundbar. I decided not to replace my original soundbar.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best installed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service and great job they really did a good job explaining to me how they set it up

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Magic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geeks performed their magic. Two young men did a superb job as well free 101 lessons. Thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Level Up Connection!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the sound bar connect to hook up my new av-reciver to my new 75" tv. After they install the tv mount it on the wall ran the HDMI to our system they went over how to turn on my new gear. The set up was that easy made sure that after they left I knew how to turn it on use the products and best overall went over it a few times just to make sure I understood the new equipment that I now have in my family room. We did a room calibration test for my 5.2 home theater and I was very excited to be able to watch movies and game on our new home theater.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    excellent service, made things simpler with 1 rem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jay was able to check out the New TV set up with the soundbar working, dvd player and put all the devices on 1 remote. Now our life is simple. Yeah! Thanks, Jay.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Home set up was great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents correctly installed all of the equipment we ordered, and they also patiently explained to us how to use each component. It was a very satisfying installation.

    I would recommend this to a friend