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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7918 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 63 Showing 1,241-1,260 of 7,918 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    TV and Sound Bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent installed my TV and sound bar. He did an excellent job!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    LG plus Bose: can't beat the combo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the rich, vivid, brilliant picture on my new LG 4K smart TV. Geek Squad was able to connect my Bose sound system to the TV. The result? Great picture. Vibrant sound. Thanks, guys!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Geek squad install my television and sound bar.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, I'm loving this sound bar. The person that installed it was good and professional.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Exceptional sound.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wans't going to but a sound bar until I heard this one at the store. When my TV and sound bar arrived, Geek Squad set it up for me and I am amazed at the exceptional sound quality. Definatly worth the price.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great experience to have them hook up the sound bar with the great knowledge

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helps the hearing impaired!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not thinking we actually needed a sound bar we bought one after listening to our Best Buy sales person. Oh my gosh.....are we ever glad we did. What a huge difference for us and especially for the "guy" of the house who only has hearing in one ear and wears a hearing aid. This has made a huge difference for him. Thanks to the great sales personnel at Best Buy, we always listen and this time really listened and what a life changer this Bose soundbar is. We also got the universal remote installed and life is definitely good. Thanks Best Buy!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The geek was great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The "geek" arrived on time and did a thorough, neat job. He also explained how the sound bar worked and left the job site in very good order.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Sound Bar system install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team installed my new sound bar and subwoofer. They took the time to make sure I knew how to use the remote and how to relocate the subwoofer, if needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Had the guys at Best Buy install, great experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have owned several sound bars in my past, the unit checks all the boxes....

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent did a great job connecting my devices to the sound bar. Agent displayed knowledge of the product and explained how to use it clearly.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Done and Done!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After a failed attempt from a third party provider, the official Geek Squad showed up, saved the day, and got the surround sound working with all of my devices. Thanks guys!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    In Home Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys from Geek Squad did a bang-up job installing all my TVs and the Sonos system. They were efficient and made no mess with the install. I loved the service.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad to the rescue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great experience. They called with an ETA, arrived on time, delivered, installed and tested product neatly and efficiently.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek Squad installation was professionally done.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad agents mounted my sound bar after I moved my residence. This was a quick and easy process, completed by two professionals.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Sound bar installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just s as n easy plug in but I didn’t know how to do it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank you for the expert setup of our home theater

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad workers set up our TV from right out of the box. They also installed speakers in the wall (3) and ceiling (2) and set up the components with our new receiver and 4K Blue-ray DVD player. They showed us how to use the remotes (we didn't get a universal remote this time around) and how to turn on, turn off, and navigate through the menus. Everything was set up before they left so that we felt confident we knew how to run everything. This is the second time over the years that we have used the Geek Squad to set up a home theater. Both times we had a great experience with them.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek Squad agent hooked up sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was able to get the sound bar working with the surround sound. It took some thought but he figured it out & got everything connected & working

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Excellent work !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    EXcellent service !! The geek squad worked very professionally and wasted no time getting everything hooked up and running absolutely perfect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast & Efficient sound bar installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good job fast and efficient. Knowledgable and respectful Geeks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was done at the same time as they set up our new TV. They went through all the steps with us and explained what they were doing and answered all our questions along the way. They took their time to make sure we understood. The is was one of the best experiences we have ever had with service technicians.

    I would recommend this to a friend