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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 64 Showing 1,261-1,280 of 7,928 reviews
  • Rated 5 out of 5 stars

    Loved the Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very very impressed with the Geek squad team that came to my house. They were very friendly and enthusiastic about their job. They wanted to teach me "a million" cool shortcuts and special features of the Samsung television that I purchased. The connection of my sound bar to the new TV was finessed and work until it sounded much better and was powered up immediately with the tv. Previously we had connected the sound bar to our old Samsung ourselves and we obviously didn't do as good a job .

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick, professional & friendly. Got everything set up properly & answered all my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Techician with my TV remote fixed!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was great! Very helpful, professional, and friendly to deal with.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad is great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad installed TV - the mounting all accessories that were recommended and did a fantastic job. Very glad we have Geek Squad Service contract!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed Sonos Sound Bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were extremely happy with the service we received Travis Marks was very competent, helpful & polite.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    TV and Sound Bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent installed my TV and sound bar. He did an excellent job!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad is the Best!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was very professional. Agent mounted and installed TV , and sound system. Agent was helpful and informative on operation of TV and sound bar.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geed Squad was great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geed Squad did an outstanding job. Really knew what they were doing and took the time to make sure we understood how to operate system.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound bar gives a theatre sound that is perfect.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    squad installed the sound system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    my sound system was quickly installed with no problems

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    go TotalTech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    go TotalTech; guys came at the beginning of the appointment window; knowledgeable and careful

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Audio hook-up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team explain how to operate my system and if I have any issues after they leave please call and they will gladly return or explain over the phone.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sonos equipment.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent equipment! Super high quality sound. Recommend their equipment.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Patrick was very knowledgeable and efficient.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Patrick installed the new receiver and hooked up all the components. He was very knowledgeable. He also recommended products that I may need. Very good experience.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Bama1

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound bar works great with the tv it has a good sound in the basement it makes watching tv experience too remember like it a lot.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Sonos soundbar.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was professional and knowledgeable, he connected my soundbar and sinct to my t.v.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    No cost installation!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professionally done and easier for me! It comes with my yearly membership too.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Thorough installation!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad got this new surround sound system hooked up and tuned to hit hard. I love it … amazing work gents!!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Sonos Soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    perfect install I love best buy. Jay had to work on Sonos Soundbar They treat my house like it's their own!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    In ceiling speakers install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed 4 in ceiling speakers to complete my home theater setup. Excellent service and professionalism by geek squad

    I would recommend this to a friend