Customer Ratings & Reviews

Very good not good at all from Best Buy itself Six times they cancel my installation appointment Best Buy told me I would be compensated- nothing yet Best Buy lies to me about 6 times before installation

great very satisfied with product and the service call

We had 2 techs set up TV and sound bar. They did not explain in detail how they work with multiple remotes. Also switchi ng from LG channels to cable channels. We are not sure if we need a new remote. Help! We need a new customer service educator.

Quick, professional & friendly. Got everything set up properly & answered all my questions.

We had the sound bar installed in the living room to give us a better sound quality. It does work better than what we had. Sound is much better when watching movies!

Geek squad installed new Sonos system - great job, efficient, and knowledgeable. The sound system was tailored to the room with the Sonos app with easy instructions from installers.

Did a great job,installing our T.V.above our fireplace, looks great,thank you

We love the Geek Squad guys who set up our soundbar. They are so good at what they do and gave us good advice on many things we have bought. They taught us how to stream and always answer every question we may have about technical stuff. They are also very polite and tell us our questions are good so we don't feel so dumb.

Ted installed the new Denon receiver and removed the old Onkyo receiver. Answered all my questions professionally. It was a pleasure doing business with him.

On time service and answered all my questions. Found out I had a remote that didn’t work with my sound bar and received a replacement one at no charge! Thank you

I am very appreciative of the technician that came to my home. He was very detailed and thorough. I wish he could always be the one who did my installations.

Our customer service gentleman was perfect. He competently fixed our soundbar system ran the wires behind wall perfectly Thank you

Geek Squad guys are always very friendly and thorough. Answers all questions and are sure we know what we are doing with our new equipment.

go TotalTech; guys came at the beginning of the appointment window; knowledgeable and careful

They reconnected the speaker system and eliminated the use of extra remotes so it would operate easier

The agents did get the sound bar set up. A review of the instructions would have been helpful.

This item has a great cinema theater sound and a outstanding bass

Reps were on time and knowledgeable. Did a great job hooking up new system. Enjoying the sound from new system.

The agent was professional and knowledgeable, he connected my soundbar and sinct to my t.v.

Having a Best Buy Agent installing mount my TV and all my equipment connected to it is so easy and I recommend everybody for the nominal fee do you have Best Buy do this service