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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7918 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 69 Showing 1,361-1,380 of 7,918 reviews
  • Rated 5 out of 5 stars

    Excellent Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad service for setting up my LG soundbar was perfect. The Geek Squad service never disappoints me. The tech set up the soundbar and instructed me how to use it with my new TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Go Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents quickly hooked up my audio and did it correctly the first time. They communicated well and were courteous. They are the best at what they do.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Patrick was very knowledgeable and efficient.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Patrick installed the new receiver and hooked up all the components. He was very knowledgeable. He also recommended products that I may need. Very good experience.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound bar install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician did a great job connecting my soundbar with my tv. Working great

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek Squad is Awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brought my 65” Samsung and Sound Bar in, United boxed and set it all up. Did a great job of installing on my wall. Neat, Clean and On time! Highly recommend!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my TV and sound bar quickly a

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional, courteous efficient. I would definitely recommend their service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    In-home Sales Manger & Installers were phenomenal!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The In-home sales manager & installers were phenomenal! Matt Kelly (In-home sales manager), & Chris, Connor, Cardell, & Yadi, (installers), were polite, efficient, accommodating, quick, knowledgeable, & friendly. They took pride in their work, a rare quality to find in recent times, & made sure that we, the customer, were completely satisfied & comfortable using the products, before leaving. These individuals should be recognized for their outstanding customer service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers that came to my apartment were awesome. Very professional and they knew what they were doing. I’m extremely please with the work

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv was wall mounted quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Justin and Antar were polite. Worked quickly Antar went out of his way to return to fix glitch with the system.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Sound bar set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad on time, quick set up and connection to my new OLED TV. They answered all questions and made idly simple.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Installed by geek squad.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job hooking up tv and sound bar. On time and quickly installed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad knew what they were doing.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad Staff had to dig a little deeper and make some adjustments to reconnect my sound bar. I thought it was going to be a ‘no brained’ for them and something I should have been able to re-sync myself, but I’m glad I scheduled a home service visit.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Installed new to to surround sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents connected my new tv to my existing surround sound. Took time to show me how to use new smart tv and take advantage of my surround sound.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Can’t make a higher recommendation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our GS tech, Sarah, was incredible. She got more performance out of our QLED & Bose sub & sound bar combo than Inthought was even possible. We’ve never had a system sound so awesome.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Audio from TV's Sound Bar sensational

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recommend purchasing a Sound Bar, Sonos to all that buy large TV's as the sound is remarkable. Geek Squad put the Sound Bar under hanging TV and it looks and sounds great.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sonos beam

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound. Fills the room. More than adequate for our apartment.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent if you don't know how to set up your equ

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad does a great job in setting up your complete system along with your surround sound. They arrive at the time they say they will be there and are very efficient at what they do.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Superb team of Geek Squad providers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set up my new Mesh network, installed new Receiver, balanced my great room speakers and did it all joyfully and with clear instructions.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Geek Squad Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My experience with the Geek Squad is excellent. The person was professional, friendly, helpful and took the time to explain and show how everything worked. I would highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was great!! Features were fully explained. Thanks!!

    I would recommend this to a friend