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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7918 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 71 Showing 1,401-1,420 of 7,918 reviews
  • Rated 5 out of 5 stars

    Awesome installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Christopher removed my old receiver, trimmed or replaced wires, installed and setup the new in less than an hour. Very professional and personable

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad was Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed and connected the TV to my equipment

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Two very kind and well informed techs. Could not h

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed my sound bar. Very knowledgeable and took the time to explain everything to me in detail. Even helped me understand my remote on my TV better.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Friendly and Excellent Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent installed and setup my Bluetooth head phones for my wife and I. Was very knowledgeable and made sure we knew how to use them before leaving.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    less hassel

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went with the geek squad with this install, not my first time using them. I did this because I wanted my Sony 65" 4K ultra to sound like it is supposed to. I wasn't disappointed. The geek squad was on time as usual and did the install with ease. My patience was not tested and it took the stress away. The guy knew his stuff and explained why he was doing things a certain way. He had my system calibrated and running in know time. He programed the remote settings for the best results. I did take some notes so when he was gone I wouldn't have any problems. Last but most important, he gave me his card and said if anything came up to just give him a call.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Install of sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Drew and Josh from the Geek Squad hooked up and tested the sound bar system. They made sure that I was happy with the sound.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    fantastic!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i had no idea how to set up my stereo system and the geek squad set it up beautifully and showed me how it works so what more could you ask for

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Soundbar sounds like it is surround sound!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! Highly Recommend! Love being able to control it from my phone, too!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent job installing my Bose surround sound theater system. Instructions on how to use my receiver to get the best possible sound my system. Awesome

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great work

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad came in and did an excellent job they were very professional and cleaned after themselves... came in an out they know what they are doing ...

    I would recommend this to a friend
  • Cons mentioned:
    Soundbar

    Rated 4 out of 5 stars

    Geek Squad- sound bar problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did a good job but the sound bar is still turning itself off . I guess they need to search harder for the problem and not the temporary fix.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service by experts! I love that they called ahead to give me an ETA. All done quickly and efficiently. I will certainly use this service again.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a fantastic job mounting it and then helping set it up.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek Squad connected soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad connected my new soundbar to my new TV and to all my other devices. They were professional, knowledgable, and courteous.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound bar install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were great! Quick install and explained about the sound bar and other items.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Professional all the way!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents hooked up my Bose surround sound, very pleasant and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth every penny!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best service experiences I've ever had. If the two technicians assigned to my service call for Audio system and TV set up are any indication of the employees at Geek Squad, I'd say they have a winner. They were professional and courteous as would be expected, but they also clearly explained any questions I had about the set up and use of the system so I was able to write my notes to use for reference after they departed. I feel confident that I now understand how I can fully utilize the equipment I have and enjoy it for many years to come.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Hooked my sound bar up.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Art from Geek Squad hooked up my sound bar which I didn't expect. Explained I would get better sound from sound bar then from the TV. He was right, of course.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Boss 900 Home Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did a great job installing my new Boss 900 Soundbar

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional and pleasant!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed my tv and my soundbar and demonstrated how to use the remote to control them both. They were professional and pleasant. Thank you!

    I would recommend this to a friend