Customer Ratings & Reviews

The agents installed my tv and my soundbar and demonstrated how to use the remote to control them both. They were professional and pleasant. Thank you!

They mounted the equipment as expected. They were fast and efficient

Tech connected sound bar without a problem. He also tested it before he left

I have a new 4k tv purchase that I intended to synch with my Bose Sound dock, which is roughly 4 years old. I had been having some difficulty in activating my sound dock with my prior tv, which had been damaged during an electrical storm that gripped my area and was concerned the system was fried. However, the Geek Squad techs were able to reboot the system and sych the sound dock with my new tv, and since then, has been working perfectly. The Geek Squad technicians were very prompt, efficient and helpful as they troubleshot the device, and through their help I was able to save hundreds due to not needing to purchase a new sound bar to replace my current one!

They fixed a wire issue when adding my sonos bar and set up to my phone app so all my sonos speakers can be managed via my iPhone. Courteous and friendly.

Paul the service agent installed the sound bar quickly. My only complaint is the instructions from Samsung were VERY limited and it took quite a while for me to get the sound adjusted. I'm not sure it is. Is it possible to have a service agent come to my home to check this??

Your agents connected everything and had it working before they left. I am a senior citizen - I didn’t have to lift a thing. Agents were knowledgeable, experienced, friendly, courteous, neat and clean.

They mounted my new TV hooked up all our devices and answered all our concerns and mad sure we understood everything before they left. great job!!!

Well where would I start? After purchasing a 100" Samsung and their best soundbar I was told soundbar will need to be picked up by me, or it will be returned, 76 miles round trip, by me. Installation team was a "no-show, no-call,no-refund"!!!!!?? At the time of writing this, I'm preparing to drive to get refund owed to me. I'm contacting Best Buy and Samsung corporate as well as the Better Business Bureau. Geek squad management not not only dropped the ball they lost it, not sure they even realize they are on a team. Oh there's no way to contact the store by phone. I pretty sure I know why!!!!

The guy’s set up my sound bar to my television quickly and also help me to download it on my phone.

geek squad was excellent to work with. they explained all that they were doing in setting up our purchase and made sure we knew how to run it properly

Product is what we expected. Very happy with sound bar

The agency removed my old video amplifier /receiver,!and quickly installed my new one, even though we had some problems with connecting to AT&T Uverse.

Great sound. Currently is my Comcast remote, haven't used the LG remote yet. Might not need to. Geeks installed it.

Agents mounted to tv with no problems and adjusted to my room size. Excellent

The first time the agent came out his mission failed. The second time a different agent came out and it was fantastic. He was able to accomplish all of the things we asked for.

Did a wonderful job and tried to help with any of the other issues I had

I used this service 4 times. Been great. Would do it again

The agent told us that our port on the tv was bad and could not be repaired.

The two gentlemen who came to help us with our soundbar were excellent, patient and very helpful. They answered all our questions and made sure we could run the system before they left.