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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7918 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 73 Showing 1,441-1,460 of 7,918 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    TV install with soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my tv and connected with all the devices professional courteous and on time

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 5 out of 5 stars

    completed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    connection was easy only i need to use 2 remotes. this sound bar is not compatible with my TV. Sales person evidently did not know this.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    INSTALLED MY TV QUICKLY

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my tv and connected everything. They showed me how to work everything. Overall great job!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad was on time and quick!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad tech installed my apple tv in short time with no issues. He was very knowledgeable and pleasant. I would Highly recommend him.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They know what needed to be done and were fast in doing it

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Lane

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician corrected Sonos sound bar and side speakers and made adjustments for Samsung TV sound

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Samsung Sound Bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were able to diagnose the issue and give me a solution in the event the matter happens again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Updated my Sonos system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was “first rate” Outstanding, ten +….

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound bar installation by Geek Squad.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad agent hooked u my sound bar quickly and it definitely improves my hearing ability.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time and good service. He was friendly and demonstrated how every works

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service well done

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad came on time, were efficient and polite. Set up our apps and made all connections, Provided instruction on remote and general use of the TV

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad never lets me down.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents set up my Bose soundbar quicky and with efficiency.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound bar installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased geek squad pkg so they connected my sound bar. I super happy I did too because first I didn’t have to do anything. But more importantly I had an vizio sound bar Sony tv and xfinity cable. There were issues getting the sound bar to work with the xfinity remote. But their guys new exactly what to do. Me and hubby like own remotes so I got him another I couldn’t program it. Xfi couldn’t even help said wouldn’t work. I called geek squad and in seconds it worked. I definitely wrote code and steps down

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Soundbar Now Working!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent determined the issue with the sound bar, redid the mounting and everything worked perfectly!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek squad very helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was very knowledgeable and helpful. The addition of the sound bar has improved the enjoyment of out tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My new tv and Geek Squad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m not tec savvy. The thought of having to carry in all my new equipment and set it scared the dickens out of me. I didn’t have to worry because the Geek Squad did it all. They brought everything in and hooked all the old equipment placed the new equipment where I wanted it and hooked it all up. They made sure all the remotes were working even my cable remote. Then made sure I knew how to use everything. A new TV, sound bar and Blu-ray/DVD player. Everything I needed for a movie night with friends. And I only had to make the popcorn. The Geek Squad did the rest.

    I would recommend this to a friend
  • Cons mentioned:
    Soundbar

    Rated 5 out of 5 stars

    Great Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound bar connected with HDMI to TV, sound delay issues when turned on TV. with my Logitech remote. Geek returned to connect Optical to TV, No more sound delays : )

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Jbl sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent's were great hooked every thing in and checked sound and features. Then took time to show how to use new system.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Can you hear me now! Lol

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Browns games about to be off the hook! Great sound!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    the set up guys where great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the guys that came set everything up great. they had trouble with the sound bar. but i was able to fix that with some help of the store sales people.

    I would recommend this to a friend