Customer Ratings & Reviews

The Geek Squad was professional and followed COVID protocol. They did good job reconnecting my sound bar.

There were 2 who came. The young lady was a little more knowledgeable but they were able to get everything working correctly.

The agents connected my sound bar and the sound is excellent

Purchased sound bar for new tv. Had it installed, installer very friendly, quick installation, works great.

the agents set up all of the TVs and reprogrammed the remotes as requested. They were clean and respectful. easy to work with

The Geek Squad mounted my TV to the wall in exactly the spot I asked them too.

The agent got the sound at connected correctly and it works great.

I am getting on in years and not familiar with a lot of the new things, but Geek Squad took the time to walk me through the operation!

Hook my sonos system! Did a good job had to deal with some issues but took time went step to step finding each problem and fixing them!

There is no way I would have been able to install and connect my new home theater system myself. The Geek Squad came in and did an excellent (and quick ) job, and made it look easy. And I have not had any issues whatsoever with the system since. I don't know why anyone would choose to install a complicated system themselves, and not have the Geek Squad do it, particularly given the relatively inexpensive cost associated with the service. What I paid was well worth not having the aggravation I know I would have experienced had I chosen to tackle the installation myself . . . .

The agent hooked up my blue tooth sound bar to my hearing aids and reprogrammed my remote controls to simplify their use.

My large screen tv was mounted and it was connected to all of my devices. It was done quickly and properly

tech did a great job installing and explaining things

Ed and Jamie are the BEST. Meticulous installation!

Geek squad took care of everything! Hooked new t.v. to blue ray and sound system.

I couldn’t have asked for a better installation team. The knowledge of the team was great. They actually sold me on other solutions (that i purchased), while performing the install. This is definitely a benefit they should keep under thr total tech program and not charge extra.

The rep did a super job hooking up my receiver and Apple TV. He was courteous and explained the operation of the devices very clearly.

Great sound when it works. Slow transfer from TV and sound moves back to TV periodically.

The agents were able to get my audio set up, but a minor error was using an outlet that is connected to a wall switch so if that switch was off, the audio did not work. The switch was on when they set it up so I didn't realize this until a few days later and was initially confused as to why my surround sound speakers only worked periodically. A new agent was sent out to trouble shoot the issue, but he wasn't experienced enough to determine the problem rather a friend was able to figure it out. Good job on the initial set up, but not so great for the agent who was sent out to troubleshoot the error.

Dario the Geek technician had excellent knowledge and experience with setting up a Marantz and Yamaha receivers with our existing speakers, Blu-ray DVD's, Sonos Port, etc. in our media and living room. Additionally he reviewed the receiver, TV and Xfinity cable box configuration settings with me after he had completed setting up each receiver. I would recommend the Geek squad technicians for setting up home surround systems and TV's.