Customer Ratings & Reviews

Great service, very knowledgeable technician. He went above and beyond to make sure that I understood how to use the product and he was able to link my cable TV remote to turn all components on and off at the same time. Fabulous. And to know that they’ll come out to help you with something, even if you didn’t get it from Best Buy, priceless!

Jason, the gentleman who provided me excellent rechnical expertise in helping me set up my girlfriend’s stereo was one of the nicest people that I have been lucky to meet. He was friendly and very professional. His kind and caring service truly made the time go by pretty fast. I’ve encountered a lot of different types of technicians and home service repair people, but he certainly ranks as the best one that I have encountered. When I need someone to help me with any of the new “toys” that I buy from Best Buy, I will certainly request that he be sent to assist me. He’s one of a kind !

The Best Buy Team was excellent! Came to our house and set up our new TV, hauled off the old one, set up the sound bar and made sure everything was in perfect working order! Highly recommend this service!

the agent was very professional setting up all our new equiptment

The Geek Squad connected our Onkyo Receiver to our home speaker system. Chad did a great job in our home getting this receiver connection made to our 6 location home speaker system. Kudos also go to the Geek Squad Manager Tim in Ames. IA and his associate Dominic. Tim and Dominic did a great job in getting our home appointment set up that had been cancelled several times not by us. All three deserve 5 stars for their work in getting this appointment made and completed.

I had 4 remotes with my last tv and home theater. My wife had enough of my shenanigans with remotes. She demanded the Geeks set up our audio and get everything into one comprehensive remote. This is something I have been unable to do for over a decade! I can do many things but mastering remotes is not in my wheelhouse! Thanks to the Geek Squad there is a balance in the force once again and my house is peaceful! Until the next time I forget to do something! Bottom line, the wife was right why mess with it when I can have the geeks do it for me! lol Thanks Geek Squad!!!!!!!

Ed and Jamie are the BEST. Meticulous installation!

Geek Squad knows their stuff! No problem in the set up of Sonos sound bar and su wolfer.

I purchase the Nakamura 7.2.4 Soundbar system and let me tell you they connected it with no problem and the sound was great

They were courteous and fast. I bought a soundbar and they made sure all the connections and settings were right.

Chris came in and was able to transfer data from our old Mac to the new unit and he also cleaned out many files that were stealing memory. He also linked our new printer to the computer. He was extremely understanding and patient. He exuded a real joy about his job. You are fortunate to have him on your team. He was sent to us via Mike Werner, the manager of the Lufkin, Texas store who is a brilliant, personable man. We are blessed to have this Best Buy in our new home town having moved from San Diego.

The two gentlemen who came out last were professional and very proficient.

The agent delivered and set up the TV and the soundbar. Shannon was excellent and provided helpful information.

I was very pleased with the Geek Squad agent who set up our sound bar. He was quick and efficient and showed us some ways to make the sound even better.

The Geek squad very professional, knew alot about my purchase went over how to operate the device and all the settings.

I was impressed with the sound quality and the service at the store

The Geek Squad returned to our house to complete the audio set up in order to improve sound quality. We were very satisfied with this additional cable.

The agent connected and patiently explained operating the system

The agents did a thorough job setting the new receiver. They tested all the speakers etc. Everything sound great . Thank you!

Our technician was very helpfull in many ways and service was great, his name was Garlan, can’t say enough good things about him he was great