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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 81 Showing 1,601-1,620 of 7,928 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Crisp sound. Easy wall mount option. Sub woofer has significant output. Feels like a small movie theatre...

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad rocks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Efficient and excellent installation of both my new TV and sound bar

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent setup of my soundbar!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service and setup! Guys were friendly and showed me how to access the sonos menu and provided excellent service.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    great geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    tech did a great job installing and explaining things

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad was very courteous.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was confident the Geek Squad member could install my new device. He was very nice and professional.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The same person that came and hung my TV did the sound bar to. They did a very professional job and the sound car and sub sounded great

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Ed is the BEST

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ed and Jamie are the BEST. Meticulous installation!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    JimL

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound took a little patience getting base to connect

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek squad is the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always good service. Friendly, knowledgeable, and professional

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    ON TIME

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time and very fast. Quick and easy installation for them.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad hooked up Sonos Arc and Sub to TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent hooked up Sonos Arc and Sub to existing TV. Installation went smoothly. I will use them in the future.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can not praise the Geek installers enough for the work they did at my home. They took apart my old system pieces and put in new ones that made the system much more efficient and able to handle up-to-date technology. They were so friendly and explained what they were doing during the installation, and always asked for my preferences. They were on time for their appointment and cleaned up all the packaging before they left. Best of all they were able to remove miles of wiring that was no longer necessary. They were fantastic.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Installation of Soundbar

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad was able to easily connect the sound bat. We are really enjoying watching movies with the enhanced sound system.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you like excellent sound this the sound bar for you.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad was well worth the cost.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They connected everything needed or requited. Did a great job,

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Professional install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installer was friendly and helpful, did a good job of installing all the speakers, concealing the wires, and optimizing the sound for my room

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sounds good!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent came out to install a sound bar on our new large screen TV. The setup was quick and professional. Great sound bar!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek squad installed our new products very quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents (Greg and Luke) delivered, installed and gave instructions for use in a very professional way.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great service and the guys were really knowledgeable

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    went well

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    my issue was very complicated due to a tight equipment closet and a variety of equipment in use but the geek found a workable solution

    I would recommend this to a friend