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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 90 Showing 1,781-1,800 of 7,928 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    saved my sanity

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They quickly connected all of our devices and were very good at instructing me on how to use everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad appointment schedule

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sales rep did a wonderful job setting up my Geek Squad appointment.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Geek Squad gets an "A"

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent connected the sound bar and paired it to my tv. Both were done to efficiency

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Nice for small room

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the sound quality and plus bass. Don’t miss my five speakers anymore and specially all the wires.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Soundbar Installation a Breeze for Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a new Samsung (65-in.) Smart TV and felt the necessity to get a new Sound Bar to enhance the audio in my family room. Came to BestBuy and booked the Geek Squad to install the audio system since the TV was too heavy to move. The Squad quickly did the work with ease that elevated the audio quality to a remarkable level for my blu-ray movies and streaming channels, too. Had to make some popcorn, relax and enjoyed the big screen movies!

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Universal Remote Set Up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did a great job setting up our Universal Remote! Very knowledgeable! Could not have asked for a better job!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek squad installed it and did a great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my soundbar. The quality and sound is amazing.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Speaker set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys did a good job installing 4 wall mounted speakers and a subwoofer. They set everything up and tested it to make sure it worked

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound bar installation excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Teck found errors that had been performed earlier by someone else, and he corrected it and installed the sound bar. The Tech did an excellent job and I highly recommend the Teck guy`s to anyone who needs help with their electronic products!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Trkdalas

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad is the absolute best...anyone would be crazy not to use thier services.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Rich is a terrific Field Tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had it all working when Rich arrived to verify my install and set up the Sonos mini subwoofer. He then went over the phone app and adjusted the sound outputs to our liking. He is thorough and is there to make sure we're happy with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Had the guys at Best Buy install, great experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have owned several sound bars in my past, the unit checks all the boxes....

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Working sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent got my sound bar to work with my TV after I've had it fir almost 2 years.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad rocks!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional on time and answered your question

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love the surround sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were knowledgeable and hookup was quick sound is awesome great quality and great service from the geek squad

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Audio head sets

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well, saved a marriage. Geek squad helped solved problem of hook up. Well worth the money. My husband can hear TV now.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hooking up home theatre

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was lucky enough to have Agent Cory who hooked up my computer to my printer as i have a google computer now and an hp printer. He has got to be the most knowlegable Agent that they have. He makes short work of any task and always has such a pleasant attitude. I dont trust anyone with electronics except Best Buy. They are the Best of the rest. And thats a fact!!!! Thank you Agent Cory for coming to the rescue. As always. Happy New Year to everyone. God bless you all. Thank you, Sandra Steele.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound Bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came in ,hook up the bar and left He was very polite and new what he was doing

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Good help

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy will bring the products and install them. I am an electronic idiot so their help will be invaluable.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    TV spondylitis problem.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Problem is that sound bar does not connect with every use of TV.

    I would recommend this to a friend