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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 95 Showing 1,881-1,900 of 7,928 reviews
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    very knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The squad connected all my devices and explained everthing

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek Squad +++

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad hooked everything up. Sounds great!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Tech set-up my sound bar efficiently

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech unpacked the sound bar and set it up. He was knowledgeable and had the unit up and running in no time.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great help with my tv problems

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hooking up my new sound bar to my tv proved to be more complicated than I thought. The Geek Squad was very helpful.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Help With Soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad installed a soundbar on my TV. They were knowledgeable and friendly.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Geek Squad setup my system quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys from the b geek squad wa a very professional and had my system reconnected in a short amount of time.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    pre arrival calls to the handshake, professionAl

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    From the pre arrival calls to clean up the men were professional. My tv and soundbar are perfectly hung!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    dylan is great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    mounted and made sure it worked properly, showed up on time

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy-to-use and connect to our television. Great quality for the price

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Very professional

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were very professional and knew what they were doing. Our surround sound has never been better

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Overall they do a great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not sure which review this is for as the geek squad has been to my house at least three times. Good points is they try and make you happy, bad thing is they leave a message on phone and tell you to call them but when you do they do not return call so that defeats the purpose of leaving message. If you are not going to do what you say you are going to do then do not offer service. also not sure why it always takes a week to get out to home to do service. from my buy experience to happiness with all the services i paid for was over a month. cheers

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound system installed with TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The squad did a great job installing and calibrating our new sound system along with our new TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great very satisfied with product and the service call

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Geek Squad installed and explained everything.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed, connected all devices while explaining functions of each remote. Extremely satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The geek squad were vey quick and knowledgable.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad were very professional and nice. They were very helpful with all my questions. They showed me how to use everything

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great Service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed in a matter of minutes, very polite and knowledge installers, asked and answered my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Great Geek Squad!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our 5 major kitchen appliances and our washer and dryer, 3 TVs, TV stands, an iMax, an Apple Book Pro 16, and an iPad are all covered by our Geek Squad protection plan. Each time I needed a repair or an answer to a question, I was given excellent service by the young techs - both at the store and during in-home visits.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great guy's did a bang up job installing our sound bar to our T.V.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A Geek Miracle!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad got our printer back online and we were up and running in no time. They also paired the sound bar to my TV and remote taking the frustration out of watching TV again. Their techs truly know their stuff and for senior citizens that is a blessing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived on time. Notified us in advance of arrival time. Very quick turn around time. Professional and knowledge. Made sure we were comfortable with how everything worked. Highly recommend the Geek Squad for all services.

    I would recommend this to a friend