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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7918 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 96 Showing 1,901-1,920 of 7,918 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek Squad installed my sonos perfectly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They set up speakers in appropriate areas to provide me with the best hearing range between all of them.

    I would recommend this to a friend
  • Cons mentioned:
    Soundbar

    Rated 4 out of 5 stars

    Installed soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was good, had trouble making it work with existing system.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    very knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The squad connected all my devices and explained everthing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Great Geek Squad!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our 5 major kitchen appliances and our washer and dryer, 3 TVs, TV stands, an iMax, an Apple Book Pro 16, and an iPad are all covered by our Geek Squad protection plan. Each time I needed a repair or an answer to a question, I was given excellent service by the young techs - both at the store and during in-home visits.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The guys that put up system were amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the geek squad to my house and they were fast and efficient. Explain everything to me till I understood. Very nice guys.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Audio set up.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The set up was professionally done. Sound is crystal clear. Boxes removed from our home. Questions answered. Geeks very professional.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love Geek Squad for set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ian and John were very knowlegable. They both worked on the set up of 2 new devices, and kept at it until surround sound was fine tuned.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    dylan is great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    mounted and made sure it worked properly, showed up on time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank you

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very personable and knowledgeable installers. Very impressed with the cleanliness and knowledge of products looking forward to using Best buy again they're excellent with great management

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love the sound!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing service with my installation of sound bar and speakers! Love the sound!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Friendly knowledgeable team!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very knowledgeable and friendly. They made sure I knew how to use it. Totally recommend them!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad marantaz

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Josh did a great job. He was very professional and kept me advised of his planned arrival.

    I would recommend this to a friend
  • Cons mentioned:
    Remote control

    Rated 4 out of 5 stars

    Good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation of new receiver to TV system. Everything works but I now have to use 3 remotes compared to the single one I used previously

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech did a great job of delivering & connecting the sound bar. The only problem was that the optical cable can't be removed from the TV. Had to take the TV to Best Buy, they could not get cable removed either. Best Buy did provide a cable at no charge, they did not want to try to removed the cable from the TV.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Installed quickly. Explained how to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds good. Better than without Price was high Geek squad worked well.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad is great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were great and did an amazing job! Very happy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phenomenal Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a question about my soundbar, got it checked out.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The product did exactly what we wanted it to do.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The in-store staff was very helpful and familar with product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service technicians were excellent and made every detail Was professionally done. I highly praise their work ethics.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad installed by SoundBar quickly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Agents mounted SoundBar and installed it quickly!

    I would recommend this to a friend