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45575 Dulles Eastern Plz
Ste 188
Sterling, VA 20166
Opens tomorrow at 9 am
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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7896 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 98 Showing 1,941-1,960 of 7,896 reviews
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents delivered and setup the TV and sound bar. Courteous, friendly, and knowledgeable. A week later I accidentally pressed a button that removed my Suddenlink app. I called Geek Squad and they were able to remotely control the process to restore my app. AMAZING! I ALWAYS purchase the Geek Squad protection for my items and I've used it on several occasions throughout the years. It's peace of mind for me because I'm NOT tech savvy.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geeksquad did a excellent job installing my new so

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Top of the line. Super great. Good Good Good Good G

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great guy's did a bang up job installing our sound bar to our T.V.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love the sound!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing service with my installation of sound bar and speakers! Love the sound!!!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Installed soundbar and adjusted

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time and completed installation. Went above and beyond.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek Squad installed my sonos perfectly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They set up speakers in appropriate areas to provide me with the best hearing range between all of them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    KNOWLEDGEABLE!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brian was the consummate professional and his knowledge was on full display. Not only did he install the system, he connected ALL my components to work off one remote utilizing the ARC connection.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Surround Sound Set Up

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys were on time and very knowledgeable of the entire installation. Wiring, mounting the tv, speakers, amp, etc.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy-to-use and connect to our television. Great quality for the price

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Audio head sets

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well, saved a marriage. Geek squad helped solved problem of hook up. Well worth the money. My husband can hear TV now.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Really ????

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad Agent that came out to my home, was a kind, to the point individual. I had a unusual issue - I bought a NEW item, someone thought it was cute to ship me an open box of the sound bar and it came "from the local store". I gave him, the wrong item for the correct item - Life was merry

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hooking up home theatre

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was lucky enough to have Agent Cory who hooked up my computer to my printer as i have a google computer now and an hp printer. He has got to be the most knowlegable Agent that they have. He makes short work of any task and always has such a pleasant attitude. I dont trust anyone with electronics except Best Buy. They are the Best of the rest. And thats a fact!!!! Thank you Agent Cory for coming to the rescue. As always. Happy New Year to everyone. God bless you all. Thank you, Sandra Steele.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Speaker set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys did a good job installing 4 wall mounted speakers and a subwoofer. They set everything up and tested it to make sure it worked

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great crew

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys did a great job, were professional, neat and courteous ! Service was well worth the money to have them do it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad marantaz

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Josh did a great job. He was very professional and kept me advised of his planned arrival.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    GS Fixed Unreliable Sonos Audio

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad came out to fix a thorny issue with home audio. The Sonos system that supports speakers around the home is inconsistent, difficult to ascertain why connections fail, and overall somewhat fragile. GS team very patiently fixed the issue and it has been working for past 18 months. Unfortunately it now is back to being problematic.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The guys that put up system were amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the geek squad to my house and they were fast and efficient. Explain everything to me till I understood. Very nice guys.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geekman

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very helpful in showing me how to use my remote and connecting my sound bar.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GreatService

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kyle & Tyler (Geek Squad reps) we’re awesome. These guys go above & beyond taking small the time needed to answer all of our Q’s…thanks again guys!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service for a great product. We learned how to use our product.

    I would recommend this to a friend
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