Customer Ratings & Reviews

Very professional & informative. Patient with this senior couple updating their TV.

Installation of Sony 55 inch Bravia OLED Television and Sony Soundbar

Geek Squad gentlemen were on time, knowledgeable, courteous, and efficient.

The agents connected my tv, connected the remote, and speakers.

Our installers were so fantastic. I would recommend letting them do the inspection.

Ten was perfect. Super friendly and professional. They took all of the packaging away

the Geek Squad did a wonderful job installing the TV- Neat and professional

Was happy with the guys who set up my LG television.

I have yet to use this service, but the ease of set up was great.

The crew did a fantastic job of setting up the TV.

The company was very professional, careful and friendly.

The TV was not thoroughly explained to me how to work most of the functions and the remote for Dish was not correctly adapted to the TV and nor was the one we put in the bedroom where we transferred the other one either. HALF-HEARETED TECHNICIANS to say the least.

Great team and great setup that went with it. Highly recommended

This service is extremely basic and not really a setup, but it accomplishes what I needed help with. They moved the TV up three flights of stairs and into my apartment, then unboxed it put the legs on it set it on my TV stand and plugged it in, then removed the trash. I had to connect the hdmi cables, connect it to my WiFi , and follow the onscreen setup instructions.

They didn't set up anything, they left it in my living room for 7 days until some friends had to come and install it and set it up for me. Because Best Buy wanted to charge me $750. Once they got there to set it up after I'd already paid over $5000 for the samsung t v and the sonos surround sound system.

They did absolutely nothing! They were impossible to get a hold of, and kept sending me to the phone tree once I was able to get a hold of them, passing me off from one to the next. I was hung up on multiple times. I spent hours and hours trying to get a hold of them prior to TV mounting and set up, because they had an error. They sent the wrong crew to TV mount and set up. My TV 98" was delivered in a box on the ground, then left. It wasn't the delivery crews fault. It was Best Buy and geek squad's fault. I have faithfully used Best Buy since 2008 purchasing large items yearly. I would say with confidence I've spent $100,000 there in those years. Geek squad is not like it used to be. It is complete waste of time now. Customer service is a joke. Don't waste your money.

Purchase of 77” LG TV was suppose to include delivery and set up. The TV was delivered but no help in set up. Delivery people did not speak any English and just waved good bye after placing TV on stand On the bill two charges are listed $100 for delivery and $119.99 for set up. There was no set up help!

I wanted to pick it up myself, but was told I would need several people to get the installation for $119.00. The only thing this includes is taking it out of the box and putting the legs on. So basically for the delivery. If I was to make a purchase at best buy again I would not pay someone to just deliver it.no geek squad came, 2 delivery contractors delivered it.

I would not recommend this service. The delivery folks only unboxed the TV, attached the legs, handed me the remote and left. They did not turn on the TV or connect the cable box or tidy up.

You guys suck l have been waitting for almost 2 months . You send someone to come out ,and they came out for a tv set up that by the way l set it up myself. This has been escalated 3 times with no help. I believe you should train your staff. No one returns call .so unprofessional. I will never purchase from best buy again.