Customer Ratings & Reviews

Bought 98” Samsung TV. Delivery team demanded $269.99 to place on console, damaged TV during setup. Best Buy denied charging fee and refused refund. Bank disputed and resolved in my favor. Very disappointed with service and accountability.

the agents showed up with no tv to set up. I had to go up and get tv myself. it has been the biggest hassle to get them to deliver the tv. It took a month to finally get it and I had to go pick it up

Do not waste your money this is ridiculous I waited 10 days 3 cancellations from Best Buy and ended up hanging my tv myself in 3 mins what a joke

Delivered TV but never set-up TV. Delivery personnel rude. I paid for basic set-up but service was not provided.

My tv ending up having pribkems no sound and pucture was fkashing. I paid over 1,000 fir it not to work.

service not complete. product damaged on delivery. situation not corrected timely.

They took out of the box and said "There it is." They did not even plug it in.

Had three now show appointments and cancelled the order

Having Geek Squad handle the unboxing and assembly of my large TV was one of the best decisions I made. The technicians arrived on time, were friendly and professional, and got right to work. They handled my TV with care — no rushing, no carelessness — and made sure everything was set up properly before they left. They even took the time to answer my questions and made sure I was satisfied with the placement. It's such a relief not having to wrestle with a big screen yourself and worry about damaging it. The whole process was smooth and stress-free. If you're getting a large TV, do yourself a favor and add this service. Worth every penny for the peace of mind alone.

Installers were very respectful and knowledgeable at doing the job at hand. Answered all my questions and gave me a quick tutorial.

Thanks for sending your best guys. They don't get better than Ramon and Jordan! Quick, knowledgeable install, thorough cleanup with manners and attitudes that deserve pride and recognition...things we seem to lack enough of these days. Somebody raised 'em right!!!

Very easy to unbox and assemble. Great free delivery as well.

greek squad was the best mounting and setting up my product

Very professional all the way. Delivery guys were amazing and very helpful. When they left I was watching my new TV.

It’s the way to go. This service is priceless. The technicians are extremely knowledgeable, make sure streamed programs are interfaced and operational before they leave. They made all our wiring low profile so it wasn’t such an eye sore to view. They were very attentive to our needs and respectful of our home…not tracking in and cleaning up. Highly recommend!!

excellent team smart professionals well done for hiring and training them

Great to use especialy for heavier items. Very professional.

Installs performed job as expected. Done quickly and without incident

The agents set up the tv on its stand and plugged it in to my wifi router without any problems. I need to learn how to do this myself in the future. It's actually a no brainer but I don't have the skills.

The staff who came from GEEK SQUAD/Best Buy was the best.. P and his associate unboxed TV neatly, put it together and fit it on the large stand. They demonstrated the features and taught us how to use the remote with the Zumo box. They were professional and helpful! Mahalo!