Customer Ratings & Reviews

The geek squad was great...but they were my 2nd agents..THE FIRST ONE'S where subs who were dirty on my house and didn't want to do anything..special. geek squad ..subcontractors SUCK!

It seems I already answered this. But here goes. Delivery was on time, everything went well. They suggested I keep the large shipping box. I wish I had not agreed to that. What am I going to do with such a large and heavy-duty box.

The guys who delivered this item were very professional .

TV is amazing it's like everything is in real life

Good job on the first big project that I have ever done and you are right about the first thing that I need to get done!

The delivery guys were right on time and very efficient. They also showed me on how to set up my sound which is soon to be delivered.

Although we appreciated the convenience of help with the delivery since our TV is so heavy, I was disappointed that the delivery drivers were not provided with boot/shoe covers to protect the customers floor and carpet. We basically paid for them to carry it in and put on the stand.

The two technicians kept me up to date regarding how far they were from my home and what time they would arrive. They were very friendly and had installed my new tv, plus taken the old tv with them, in a reasonable amount of time. I’d definitely recommend these two technicians for future service.

The two guys showed up hauled out the old TV and installed the new one and installed the sound bar explained how to use booth and answered any questions I had

Awsome! Professional, friendly, and quick. They had us up and going in good time. We couldn't have done it without their assistance. I am so happy you have set up service.

Had some isdues during install, setup but filed vlaim and received credit to original payment plan. It was done by someone Geek Squad contracted. The install person was great just had a coupke of accidents

It was wonderful to be serviced by the geek squad. We valued their knowledge, expertise and best consult and work. The work is awesome in overall! Service staff were Juan C. and Jose.

Wonderful service.. we had an issue and to was resolved and we left the store happy people

Very knowledgeable and polite couple of guys. Were in and out within 35 minutes.

Absolutely fabulous in setting up. Impressed that before entering my home, they put on booties to cover their shoes. Set up was great.

Delivery was great and Setup also!!! Fast and friendly as always in my area!!!!!

The guys were efficient very knowledgeable and helpful with my questions they did a great job

the set up was just for putting on the legs for the tv. done by the delivery service quickly and perfectly.

Good Equipment good quality with a good price I will recommend my friend for that

Signed up for Geek Squad. Was told they'd set up the TV, CALIBRATE IT, hook up peripherals. They never showed. Bestbuy sent the tv out with their alternate delivery service, and the two guys had NO CLUE how to set up a TV, especially one as thin as the Samsung S90F. They kept bending the screen, and tried to pick it up by pinching the top corners, crammed the stand on when the setup video said not to (because they never watched it because they never set up TV's!). I kept asking if they'd ever set up TVs and they said it's not a problem. Well, obviously it was. The icing on the cake was that they asked me to go to the kitchen to get them some water, and took a pic of the TV to show that they had set it up. So when I called for a refund, the guy on the phone said there was a pic to show that it was set up, and all they were required to do was take it out and plug it in. If the wrong people show up, I would refuse the set up. I'm guessing the delivery truck's supervisor said for them to set it up to shut me up. When I called for a refund, I got a total runaround. Two different people said that there is NO calibration or hook-up of peripherals. All they are required to do is unbox it and plug it in. Definitely not what I've been told in-store. I finally drove the 30minutes to the store. The person in the store could not have been more helpful. Bestbuy, you need to train your phone people better. They were awful. It was a horrible experience. Horrible. Turned me totally off of Bestbuy. But you can't blame the Geek Squad because they were not the ones that delivered the TV.