Customer Ratings & Reviews

T v mounting went professional. Installers did an excellent job

Don't be fooled. I purchased a new 98" TV with a new soundbar. They didn't have a mount available for the TV so I ordered one from Amazon. I had to wait a month for the TV to be delivered and mounted, but I was fine with that. I was given my delivery time window the day before and I confirmed it. About an hour later I received several notifications that I needed to reschedule my appointment. My wife and I spent 3+ hours with customer service, on the phone and on the chat. Nobody had any answers as to why it all of the sudden needed rescheduled. One would say they didn't have a crew available for mounting. The next said they didn't have my TV yet. Another said they didn't have my soundbar mount. Delivery day rolls around and a Geek Squad agent calls to see if I'm expecting them. I had already taken the whole day off work since the initial delivery window is 7a-7p, so yes I was available and expecting my TV to be delivered and mounted like it was scheduled a month ago. When they arrived they were immediately saying they didn't know if they'd be able to mount it today because they were worried the soundbar mount wasn't correct. I told them that the agent in the store checked and said it would be fine, but if they weren't sure then to at least mount the TV and I could do the soundbar myself. I stepped out to make another call and when I came back they were loading up their truck to leave. He said they weren't able to mount it until I bought a different soundbar mount that he took the liberty of putting in my cart for me on the app. He said once I paid for it and received it then to call and reschedule the mounting. It was way more expensive than the one I had originally purchased. And on top of that, the soonest available mounting appointment was again, another month. I ended up mounting the 98" TV and soundbar by myself. When I tried to call customer service to discuss my issues with my service I got nowhere. So don't believe the Free Mounting ($300 value) and $80 soundbar mounting like I did. I didn't receive a refund for any of these services. If dropping off a TV and plugging it in is a $300 value then I chose the wrong career path. Never did I imagine spending this much money on a new TV and sound equipment, and receiving such terrible customer service in return. I couldn't recommend them less.

Very professional and nice. Nothing to complain about

They got the job done quickly. I’m very satisfied.

This is worth getting service was incredible and fast.

Great service was quick and easy.. Very happy with total tech package

Love the 100 “ tv my family does too so thank to the Best Buy team for helping me install it on my wall

I absolutely recommend Best Buy’s tv mounting service. They are knowledgeable and professional. They do a great job!

They did good job. Very professional and no can’t to my wall.

The crew that came in to install the TV was very professional!

The guys were kind, fast, and efficient. I highly recommend.

Curtis and his co worker did a great job installing my 98in tv. They bought it up the stairs to my third level apartment and stayed very professional.

Geek squad guys did a perfect job. Got out their stud finder and found and installed the perfect mount for me. Very happy over here!

Great customer service, store manger working and following up with my issue. Thanks

The crew that came out know what they were doing and did everything I needed

The team came out at my scheduled time and did a fantastic job mounting my new TV. They even made an emergency run to the store to help me buy a different mount when it was discovered that my old mount would not work with my new TV. The guys were amazing!

Showed up on time did the job right had no problems awesome.

Agents came and mounted my 98inch tv quickly and setup google tv

Excellent job mounting my tv..very professional...

Very professional and very quick. Everything was handled exactly as I wanted. There was no problem and I would definitely recommend this service.