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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 887 reviews

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Rating by feature

  • Service

    Rating 4.6 out of 5 stars

  • Professionalism

    Rating 4.7 out of 5 stars

  • Expertise

    Rating 4.7 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers enjoy the overall performance of the Add-On TV Haul-Away (56" and Larger) service and appreciate the portability it offers. The large capacity and haul away feature are also beneficial to customers. The removal service is reliable, and while the TV may be heavy, customers feel the service is handled professionally.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 10 Showing 181-200 of 887 reviews
  • Rated 5 out of 5 stars

    Great service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super quick and simple! The pick up team was super nice and very respectful.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excelent Shipping and Installation Service

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional installation by Best Buy to install Oled TV for us.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Martin

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Totally pleased. I had a heart attack about five months ago. Per doctor's orders....I let Best Buy and the Geek Squad do a turn key deal. I have a pick-up truck. The usual me would pick up the product....install....haul off the old....but not this time. Glad I went the route that I did. Bless you guys.....

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My washer

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was great from best buy outlet i had just purchased a washer which had a repair issue immediately they replaced it for a another one. my delivery the guys were professional and kind . They worked fast too. Best buy is the best.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Touch TV upgrade

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad agents went above and beyond for this install. This was a replacement for existing fireplace mounted 65" with a number of specific routing requirements for the power and cabling. As I watched the install, I was amazed at how they resolved the routing issues. Yet another Geek Squad success.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Top quality. Great TV Delivery and installation was great. The service team explained the operation and how to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV haul away service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    made my life easier by hauling away my old tv when I got my new TV delivered.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast professional service.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy installed my new tv. Then removed the old one. With least amount of mess.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv removal

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was fantastic! We didn’t have to worry about it and knew it would be disposed of properly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    $5000 2012 4k TV from Best Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good job only they forgot the tv remote. I wish I could have given it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    ok

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it was easy to set up. it is easy to use. Works real good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service! Extremely helpful to have the old items removed!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Out with the old and in with the new

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agents removed my old 58" plasma TV and installed a new 75" QLED system. The old TV weighed over 140 LBS but they handled it perfectly. Great job! The new TV looks great and their service was excellent.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Stellar Teams

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jake, Jeremiah, Kent and their teams did a fabulous job. They were professional, friendly, and helpful not to mention patient with my myriad of questions. I could not have asked for a better experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Peter Brogan

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV setup excellent still awaiting completion of computer set up

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The contractors who installed our tv handled it with care. They were very nice and informative.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV REMOVAL

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Movers were on time, quick, efficient and polite. Highly recommend this service!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    A+ for In Home Service-Geek Squad.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased 2 Sony TV replacement. 1 75” for Living Room and 55” for Bedroom. Both are on the Wall. Geek Squad Delivered, removed, changed out HDMI cables and installed both TVs on the same day. The guys were very nice, respectable and knowledgeable. They hauled away both TVs so I would not leave the evidence on the curb.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best of All Worlds!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service,great product,great price! Thanks Best Buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Winnie

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service great service. They were very helpful and answered all my questions.

    I would recommend this to a friend