Add-On TV Haul-Away (56" and Larger)

Andrew & Derek delivered and set up my Sony Bravia 75” television. I’ve had previous deliveries with Best Buy and they were okay but the guys seemed rushed and just trying to get to the next appointment. Andrew & Derek took all the time necessary to answer all of my questions and double check everything to make sure all of the components were working properly. Great service and nice people together is always a pleasant surprise in today’s busy world.

Bought a tv a month ago still not on my wall. Missed appointments with no communication as to why. A customer advocate group that just gives you a 7-10 day next appointment instead of advocating for customer because the appointment was missed to no by the customer and I’m paying $175 to be treated this way. Still not sure if you’ll come this week and take the 30 minutes at my house to get this done

Lots of miscommunication on the home service of uninstallaing old tv and installing new one. 3 different days i took off work for them to come and eveytime it was just haul away and didnt deliver my tv. I was told they would come uninstall when they delivered the new tv, and they would install the new one and haul away the old. Apparently everyone of those things will be a seperate appt. Needless to say, I purchased this tv on 12/13/2025 and it just got installed 1/14/2026 by hubbys friend. Who also uninstalled the old tv. I dont know why there was so many complications getting my tv here and hooked up, but it was a nightmare! Giving 2 stars because customer service has always been pleasant, the tv is actually amazing and recommend the tv, But the actual in home service its self wasnt great.

Received excellent support from the Best Buy sales staff. I also was impressed with the installation team. They did a fantastic job. Love Best Buy. Best Buy in my opinion is the only place to purchase your electronics from.

The picture is so bright and clear. The television is thin yet gives a beautiful picture