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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 962 reviews

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  • Service

    Rating 4.6 out of 5 stars

  • Professionalism

    Rating 4.7 out of 5 stars

  • Expertise

    Rating 4.6 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers enjoy the overall performance of the Add-On TV Haul-Away (56" and Larger) service and appreciate the portability it offers. The large capacity and haul away feature are also beneficial to customers. The removal service is reliable, and while the TV may be heavy, customers feel the service is handled professionally.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 962 reviews
  • Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Top quality. Great TV Delivery and installation was great. The service team explained the operation and how to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing service!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs were amazing!!!! They helped me so much and explained everything.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Well worth it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well worth the 20 bucks to eliminate the hassle of doing this ourselves. Yes, in our town we could drop this off at recycle for free, but then I would have to carry a 60" TV down 30 snowy steps and stuff it in my car. No easy task with 2 fake knees, 2 fake hips, a fake back, and ileostomy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Haul Away

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time and very professional. I was kept informed as to when they were arriving to haul away

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No hassle.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hauling the old TV is very convenient and makes your life so easy. Best service ever!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    The delivery people made my Christmas Merry!!!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery people were efficient, courteous, careful, and went above and beyond!!!! Made the whole experience a positive one!!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Quick Service!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Service! When the team arrived, they were very courteous and timely with the exchange of my TV! Was slightly concerned from other reviews as to whether I would get my TV on time, but Best Buy came through! Kudos!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the price.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys were great worth the money paid to have old TV hauled away.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEK SQUAD,AND TV SERVICE

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THEY ARE VERY PROFESSIONAL PEOPLE ,AND THEY ARE GREAT SERVICE!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Went Above and beyond

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They helped me even unmount my TV because it was too big for me alone They stepped right up and helped me without an issue. Im very pleased by this and their professionalism, attitude, and dealing with all my buildings’ HOA rules. Excellent job! Thank you.

    I would recommend this to a friend
  • Pros mentioned:
    Large capacity

    Rated 5 out of 5 stars

    Yay no haul away for me

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad hauled away my old 55” tv and DVD player. I am in need of a hip replacement and walking is hard enough without having to figure out how to get a large tv into my car and haul it over to Best Buy. Having two strong young men haul it away for me was such a great help.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super quick and simple! The pick up team was super nice and very respectful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv removal

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was fantastic! We didn’t have to worry about it and knew it would be disposed of properly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV haul away service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    made my life easier by hauling away my old tv when I got my new TV delivered.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast professional service.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy installed my new tv. Then removed the old one. With least amount of mess.

    I would recommend this to a friend
  • Pros mentioned:
    Large capacity

    Rated 5 out of 5 stars

    85 inch haul away

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haul away by Geek squad was excellent. 85 inch tv was in upstairs room around a turn at bottom of steps and they did s great job getting it down

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    great convenient service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2 guys had little trouble taking it down the stairs and around a stairway corner. Would have been difficult for myself and wife, then would have to either take it the next recycling day cleanup or schedule a e waste trash pickup. For the nominal charge, was well worth it

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had an old stove hauled off. Guys were great hauled off the old one and installed the new one flawlessly. Not having to deal with the old one was awesome!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV pickup

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentlemen were very courteous and professional.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Good Deal

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was so nice to know that my old TV was going to be hauled away. I would have had to pay somebody to come and take it out of the living room put it in the truck and then take it to recycle which probably would have been more expensive even, than the haulaway

    I would recommend this to a friend