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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 887 reviews

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Rating by feature

  • Service

    Rating 4.6 out of 5 stars

  • Professionalism

    Rating 4.7 out of 5 stars

  • Expertise

    Rating 4.7 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers enjoy the overall performance of the Add-On TV Haul-Away (56" and Larger) service and appreciate the portability it offers. The large capacity and haul away feature are also beneficial to customers. The removal service is reliable, and while the TV may be heavy, customers feel the service is handled professionally.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 887 reviews
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Well worth it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a 17 year old 52 inch projection screen st that just decided it was done. I don’t own a truck, so removing this beast was going to be a problem for me. Since I had just purchased a replacement set, decided to take advantage of the service, and glad I did. Two guys effortlessly escorted it down the steps and out the door in a matter of minutes. Glad this service is available, and well worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were great, They were on time and professional.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best choice you can make

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this option because I live in an apartment and needed my Samsung tv that I damaged removed. The person who was assigned to remove it not only was friendly and courteous he went beyond the call of service. I needed the box removed in addition to the tv and he did not say no. He was very good. Definitely use this service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased new 65 inch tv and had old tv removed The techs did a great job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers were very professional and knowledgeable. I felt totally comfortable on how to operate the television when they left.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad took our old big screen t.v 82" away... that thing was heavy. The guys were awesome... quickly installed our new 86" LG qned 85 t.v and VIZIO suround system. They cleaned up afterwards. Thanks guys!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Wonderful Service

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved the professionalism of the staff. They had great communication, arrived on time, worked swiftly, and took care of my house!

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Wonderful techs!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the add-on to have my old (2002 -- 52" TV) moved to another location. The techs took it down from the wall and attached it to the base that I still had from back when I purchased it. They quickly carried it to my guest room and it was all done within 10 minutes. These techs were at the end of their day (almost) but were gracious, polite, efficient and quick!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bestbuy was able to install on a convenient date and time. They showed up on time, and installed my new tv really quickly. They made sure everything worked and answered all my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Went Above and beyond

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They helped me even unmount my TV because it was too big for me alone They stepped right up and helped me without an issue. Im very pleased by this and their professionalism, attitude, and dealing with all my buildings’ HOA rules. Excellent job! Thank you.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Service awesomeness

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chris & Vlad did our setup. They removed all trash and took a few extra items with them for recycling. Saved us some trips. Great guys!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pleased

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived on time and very professional. Very pleased with the work of both. Clean and easy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Delivery, Installation and Haul-away.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Eric was terrific. Personable, professional and efficient. Highly recommended.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They removed all debris and old tv. The experience was great and service was top notch. Both Geek Squad employees should be commended for job well done.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best buy Tv installer people

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very courteous and helpful. They made sure everything was installed properly and left behind no mess! Very nice boys.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received excellent assistance from the Geek Squad!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV delivery

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional and friendly with careful delive our 90 " TV

    I would recommend this to a friend
  • Pros mentioned:
    Haul away

    Rated 5 out of 5 stars

    Didn’t need to worry about how to get rid of tv

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When we bought our new tv I purchased the 12 mth geek squad pkg which was great. They installed everything and hauled away our old big screen tv which was huge. A dinosaur with the big base and full back. Weighed a ton and everyone knows the trash men don’t take those anymore. So this was perfect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy was the only store that had my TV Sony.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was great. I would recommend anybody to them. they explain everything how to use it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had a wonderful young man named Cody who put together our TV stand and then installed our 65 inch TV.......He was incredible. Not only got everything set up and ready for us but filled these two senior citizens in on the "how to's" with great patience. To say we couldn't have done it without him....is an understatement!!!

    I would recommend this to a friend