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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 887 reviews

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Rating by feature

  • Service

    Rating 4.6 out of 5 stars

  • Professionalism

    Rating 4.7 out of 5 stars

  • Expertise

    Rating 4.7 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers enjoy the overall performance of the Add-On TV Haul-Away (56" and Larger) service and appreciate the portability it offers. The large capacity and haul away feature are also beneficial to customers. The removal service is reliable, and while the TV may be heavy, customers feel the service is handled professionally.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 887 reviews
  • Rated 5 out of 5 stars

    Awesome team

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional team, fast and clean after themselves. Very impressed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did a great job. Took away everything i didnt need. Including all the boxes.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Thank you for all your many services

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love how I didn't have to worry about taking my old tv to a waste center or having to drag it to the curb for a scheduled big bulk pickup they took my old big ugly t.v off my hands.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantasick colrs. Better than my Samsung $2500 tv bought only 5 years ago.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth It

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived on time. And did what they said they would. Helped set up the TV and sound system--and helped me log in to all our streaming services. (More than I thought.) Had a problem with cable the next day, but not their fault. What more can you ask for?

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    The delivery people made my Christmas Merry!!!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery people were efficient, courteous, careful, and went above and beyond!!!! Made the whole experience a positive one!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great job

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job explaining everything; was very thorough and patient

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Well worth it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well worth the 20 bucks to eliminate the hassle of doing this ourselves. Yes, in our town we could drop this off at recycle for free, but then I would have to carry a 60" TV down 30 snowy steps and stuff it in my car. No easy task with 2 fake knees, 2 fake hips, a fake back, and ileostomy.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Quick Service!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Service! When the team arrived, they were very courteous and timely with the exchange of my TV! Was slightly concerned from other reviews as to whether I would get my TV on time, but Best Buy came through! Kudos!

    I would recommend this to a friend
  • Pros mentioned:
    Large capacity

    Rated 5 out of 5 stars

    85 inch haul away

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haul away by Geek squad was excellent. 85 inch tv was in upstairs room around a turn at bottom of steps and they did s great job getting it down

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Onetime GPS tracking

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery on time. Put it on entertainment center Put legs on for me

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy Camper

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Men quickly and efficiently removed old tv and set up new one.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had an old stove hauled off. Guys were great hauled off the old one and installed the new one flawlessly. Not having to deal with the old one was awesome!

    I would recommend this to a friend
  • Pros mentioned:
    Large capacity

    Rated 5 out of 5 stars

    Yay no haul away for me

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad hauled away my old 55” tv and DVD player. I am in need of a hip replacement and walking is hard enough without having to figure out how to get a large tv into my car and haul it over to Best Buy. Having two strong young men haul it away for me was such a great help.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Listening

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They got the time a little mixed up for delivery, but they were very nice to straightened the situation out.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG house

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from c8 to the g3. It made so much difference that I feel like I’m right there with the people. Fantastic clarity. LG never fails to impress me with the new innovations with there OLED tvs. From tvs to appliances and even Pv panels are all LG at my home. Fantastic products. Installation was a breeze . The 2 techs were very professional and worked with me throughout the installation process.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Too Big & Heavy To Do It Ourselves

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional removal of our extremely large and heavy older TV. They made a very difficult job look easy.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    great convenient service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2 guys had little trouble taking it down the stairs and around a stairway corner. Would have been difficult for myself and wife, then would have to either take it the next recycling day cleanup or schedule a e waste trash pickup. For the nominal charge, was well worth it

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Mounting and Haul away

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TheGeek Squad hauled my old tv away and mounted one on the wall.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They hauled off my really old 70” projection screen TV. What a great help to me having that option.

    I would recommend this to a friend