Customer Ratings & Reviews

Arrived on time. And did what they said they would. Helped set up the TV and sound system--and helped me log in to all our streaming services. (More than I thought.) Had a problem with cable the next day, but not their fault. What more can you ask for?

Delivery on time. Put it on entertainment center Put legs on for me

Good job only they forgot the tv remote. I wish I could have given it.

The contractors who installed our tv handled it with care. They were very nice and informative.

Professional removal of our extremely large and heavy older TV. They made a very difficult job look easy.

Upgraded from c8 to the g3. It made so much difference that I feel like I’m right there with the people. Fantastic clarity. LG never fails to impress me with the new innovations with there OLED tvs. From tvs to appliances and even Pv panels are all LG at my home. Fantastic products. Installation was a breeze . The 2 techs were very professional and worked with me throughout the installation process.

Great service! Extremely helpful to have the old items removed!

Well they ended up not hauling away my T.V. but if this service is anything like their mounting service, it is outstanding Best Buy stands by their products and services. I have not once experienced opposite of that statement!

Installers were very professional and knowledgeable. I felt totally comfortable on how to operate the television when they left.

The installers were very professional when I installing our new tv. The only problem is when I called and texted to ask a question, no one returned my call

They hauled off my really old 70” projection screen TV. What a great help to me having that option.

Helpful that they take the old one away. And it’s included in Total Tech membership which is a real plus.

Movers were on time, quick, efficient and polite. Highly recommend this service!

Great customer service great service. They were very helpful and answered all my questions.

If you buy any large or heavy items, like big-screen TVs or washers/dryers, the delivery & haul-away charges are paid for by your Total Tech “membership” fee, and is usually worth the extra cost, since it includes installation and doesn’t require you to have access to a moving van. If you make additional purchases of large appliances, etc. before your membership expires, you can still get these services without having to pay another fee. It’s somewhat confusing to figure out how much you’re spending, and how much you’re actually saving; at least, until your Total Tech membership expires. But, the more you purchase from Best buy while remaining a TT member, the more you will save (at least, until you have to renew your membership again!).

The Techs called prior to arrival to confirm they would arrive within 30 minutes and were right on time. Even though it was a 42" big/heavy tube type TV, they had my old TV out in no time.

Well, my Samsung 75" Q90T TV is doing great in my BRIGHT living room (no OLED for me) as it has twice the NIT brightness as OLED. We had a PLASMA in the living room and it struggles with the sun. The issue was removing the Sony WEGA 32" CRT that is 198 pounds of TV set! To the rescue came the Haul Away service. They quickly removed the OLD WEGA TV set from the basement (where the PLASMA will go!) and freed up the spot for the Q90T upstairs where the plasma TV was. The Best Buy haul away service is nice as I know the TV is recycled as best it can be. Doing the part to keep the world a less cluttered place is worth the reasonable service price to me. It should be for you, too, and the price encourages you to consider the offer.

TheGeek Squad hauled my old tv away and mounted one on the wall.

TV setup excellent still awaiting completion of computer set up

When the delivery folks delivered our new TV we included a haul away of the old with the package. That worked just fine but they almost walked away without it. I mentioned it as they were wrapping up and the guy grabbed it. No harm no foul and they did great work otherwise.