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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 962 reviews

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  • Service

    Rating 4.6 out of 5 stars

  • Professionalism

    Rating 4.7 out of 5 stars

  • Expertise

    Rating 4.6 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers enjoy the overall performance of the Add-On TV Haul-Away (56" and Larger) service and appreciate the portability it offers. The large capacity and haul away feature are also beneficial to customers. The removal service is reliable, and while the TV may be heavy, customers feel the service is handled professionally.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 13 Showing 241-260 of 962 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Haul-Away

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They hauled the old one away. There was no problem with the haul-away. I do have a problem with the fact they didn't disconnect my old sound system which could not be connected.

    I would recommend this to a friend
  • Pros mentioned:
    Removal service

    Rated 5 out of 5 stars

    Painless and quick !

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys were great-removed the tv and hauled it away before I knew they were even starting-I was so glsd I had them do that-I could not handle that at my age. Can't put a price on their knowledge . They are the best in best-buy !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased new 65 inch tv and had old tv removed The techs did a great job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pleased

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived on time and very professional. Very pleased with the work of both. Clean and easy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best of All Worlds!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service,great product,great price! Thanks Best Buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were great, They were on time and professional.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    A great TV.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best picture we have ever seen. We love this TV. We also purchased the home installation package, and we're glad we did. They did a wonderful job for us.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Delivery, Installation and Haul-away.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Eric was terrific. Personable, professional and efficient. Highly recommended.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy was the only store that had my TV Sony.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was great. I would recommend anybody to them. they explain everything how to use it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did a great job. Took away everything i didnt need. Including all the boxes.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Worth every penny!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The haul away service cost $25, but the convenience was definitely worth the money. The gentlemen picked up the tv that was no longer functioning and disappeared with it in a matter of minutes. No fuss.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome team

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional team, fast and clean after themselves. Very impressed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV delivery

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional and friendly with careful delive our 90 " TV

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Took out items quickly

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They arrived a bit early and took out 2 TV'S within minutes. The TV haul away service is another one of the reasons I went to Best Buy to look for a TV in the first place. It's a great service for someone like me who had old, heavy TVs that needed removed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received excellent assistance from the Geek Squad!

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Out with the OLD TV

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came on time and haul away my heavy old 36 inch tv without any problems.It was quick and No mess .Friendly and thorough .Very impressed Old tv gone in a blink of an eye.Happy Happy

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Thanks Geek Ian!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very friendly and knowledgeable Geek. Needed a return visit and received one asap.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    TV removal

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a very old and very heavy Zenith TV. The 2 Movers were polite and strong. They removed the TV from the lower level to the upper quickly without any damage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantasick colrs. Better than my Samsung $2500 tv bought only 5 years ago.

    I would recommend this to a friend
  • Pros mentioned:
    Large capacity

    Rated 5 out of 5 stars

    Best Buy Haul Away - A Valuable Service!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had no idea what to do with our big old clunky projection TV. Best Buy's Haul Away Service relieved me of the burden of trying to give away or sell the the old TV.

    I would recommend this to a friend