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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 887 reviews

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Rating by feature

  • Service

    Rating 4.6 out of 5 stars

  • Professionalism

    Rating 4.7 out of 5 stars

  • Expertise

    Rating 4.7 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers enjoy the overall performance of the Add-On TV Haul-Away (56" and Larger) service and appreciate the portability it offers. The large capacity and haul away feature are also beneficial to customers. The removal service is reliable, and while the TV may be heavy, customers feel the service is handled professionally.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 887 reviews
  • Rated 5 out of 5 stars

    Haul Away Service Fairly priced

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haul away of old unit was fairly priced. Wish that it was offered as free when original unit is purchased at Best Buy.

    I would recommend this to a friend
  • Pros mentioned:
    Large capacity

    Rated 5 out of 5 stars

    Best Buy Haul Away - A Valuable Service!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had no idea what to do with our big old clunky projection TV. Best Buy's Haul Away Service relieved me of the burden of trying to give away or sell the the old TV.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very efficient and professional. They explained what they were doing while doing it and made sure it was perfectly hung. Taking the TV also helped.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Haul away

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very quick efficient service. Thoughful with property. Great guys taking the old and bringing in the new tv. Great job!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Basement TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV had good color and was easy to use. Geek squad was very professional when installing and removing TV this replaced.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Took out items quickly

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They arrived a bit early and took out 2 TV'S within minutes. The TV haul away service is another one of the reasons I went to Best Buy to look for a TV in the first place. It's a great service for someone like me who had old, heavy TVs that needed removed.

    I would recommend this to a friend
  • Pros mentioned:
    Removal service

    Rated 5 out of 5 stars

    Easy Choice

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great and simple service. Great guys removing the TV and no questions asked.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Makes life easier! Turn key option.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy peasy. New TV installed perfectly and old removed. I had to do nothing!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Projection TV Gone!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth every penny to have my projection TV taken away. Movers were polite and on time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Display Mounting

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Joe and the Geek Squad Team are phenomenal. They installed a new LG G3 OLED display, re-installed the Sonos ARC, and integrated the AppleTV; all on an articulating mount above our mantle. Looks absolutely amazing; all the cables are hidden and all the functions streamlined. The team even configured the sound, the picture and demoed how to work with the new system.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    professional workers

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We already had the television brought upstairs so they didn't have to do much work other than pick it up and take it out. Very polite and on time. Appreciated the heads up about when they were coming.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Better than DIY

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Instillation went fine. They were using existing bracket. When it came to installing apps and making sure features were working properly technicians seemed to be rushed. All in all still better than DIY.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    No problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Even though the old TV set was in our basement, the agent took it upon himself to carry it up the stairs and haul it away. I had offered to help, but he insisted that he take care of it himself.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Helpful

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was areal relief to get bestbuy to haul my 55 inch rca class projector screen.. It was fun getting up the stairs 5 years ago but a beast now that i'm older and muscles strength is not there...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Older TV removed efficiently

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Old 150lb Tube TV went out the door with no issue and in time.

    I would recommend this to a friend
  • Pros mentioned:
    Large capacity

    Rated 5 out of 5 stars

    Satisfied customers

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having our old TV hauled off was well worth the cost

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad did a great job installing and setting up our Samsung tv. Very professional and knowledgeable.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service provided was excellent. The technician Victor was knowledgeable and extremely professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    fantastic service.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WE were so impressed with the products, how careful the two reps were smiling, happy to be of service and also gave us information to keep our tv safe.

    I would recommend this to a friend
  • Pros mentioned:
    Large capacity

    Rated 5 out of 5 stars

    Worth Every Penny!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had a 2004 Mitsubishi TV that was large, heavy and hard to move around. They hauled it away when they replaced that TV with a new 70" LG TV from Best Buy...a good deal all around

    I would recommend this to a friend