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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 802 reviews

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Rating by feature

  • Service

    Rating 4.7 out of 5 stars

  • Professionalism

    Rating 4.7 out of 5 stars

  • Expertise

    Rating 4.7 out of 5 stars

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91%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 802 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Equipment pick-up

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The pickup was on time and the driver was helpful and polite. He gets 5 stars from me.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Goodbye broken TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What can I say, if you need your old TV hauled away this is the service for you. Good day.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    TV delivery

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad took very special care of bringing in the new TV and taking out the prior one

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Old TV haul-away is a great add-on service!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents hauled away my old TV from second floor without a question.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    New TV!!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service, installation and TV is great! What a great experience! Thank you

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service if you have a large TV that is either broken or just not worth selling.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Haul away is a must

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was so worried about getting rid of my older 75". Thank you!!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Horrible selling job and follow up

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wasn’t hooked up with cable correctly. The whole process took 2 steps, still I have to get help from Comcast. I gave the salesmen the dimensions for the tv I wanted but they assured me it would fit in my space but it doesn’t. I was also told there was only one tv set they carried that would fit the space and it was ridiculously expensive but I bought it and wish I had never gone into Best Buy.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    RALPHb

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decided to not get rid of the TV. Moved it to another room.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Delivery

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Polite, knowledgeable , explained new TV. Took away old tv and packing. Made sure I was sure happy with service.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love my Sony’s

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing!! Worth it ! Picture is beyond amazing and Sony is the only way to go! So happy I bought the bigger screen as well!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    All debris hauled away

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    technology is hard to dispose of today.. they hauled it away what a GREAT service...

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Old TV

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team was on time did a good job removing our old TV

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    TV haul away

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was very convenient to have the old TV hauled away so I could avoid the hassle and expense of doing it myself.

    I would recommend this to a friend
  • Pros mentioned:
    Large capacity

    Rated 5 out of 5 stars

    Of Course

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gotta have it for bulky items and remote areas. Why would'nt you use this? Great for TVs, washers, and dryers.

    I would recommend this to a friend
  • Pros mentioned:
    Removal service

    Rated 5 out of 5 stars

    professional

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    took every thing old out quick and timely on service call

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Haul away TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad hauled away my old 75 inch TV, bravo! I didn't know where to dispose it.

    I would recommend this to a friend
  • Pros mentioned:
    Large capacity

    Rated 5 out of 5 stars

    This solved a significant problem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two very large and one very heavy TV were conveniently removed the day my new TV arrived. It was a great relief to reclaim needed space in my home at little cost.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent installation and instructions.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Friendly, very professional. Worked efficiently and very mindful of our home and furnishings. Gave us instructions on our new smart TV and took the old one away.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Like the picture

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture way better than old tv. Team that instslled did good job

    I would recommend this to a friend