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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 962 reviews

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Rating by feature

  • Service

    Rating 4.6 out of 5 stars

  • Professionalism

    Rating 4.7 out of 5 stars

  • Expertise

    Rating 4.6 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers enjoy the overall performance of the Add-On TV Haul-Away (56" and Larger) service and appreciate the portability it offers. The large capacity and haul away feature are also beneficial to customers. The removal service is reliable, and while the TV may be heavy, customers feel the service is handled professionally.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 15 Showing 281-300 of 962 reviews
  • Rated 5 out of 5 stars

    Older TV removed efficiently

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Old 150lb Tube TV went out the door with no issue and in time.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great crew

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fabulous. Don't know how 2 guys lifted the thing (325 LBS), but the were in & out in 5 minutes. No fuss no muss.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Installation Service

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The in-home service was great because the installers had a wall mount (in their truck) that would work in my rental home. The original wall mount could not be used due to insufficient support beams above the fireplace mantle. I was refunded the original cost and charged less for the new unit. The whole service could have gone bad for my new 75" TV installation, but the attentive installers were ready just in case something went wrong. Great backup plan. THANK YOU.

    I would recommend this to a friend
  • Pros mentioned:
    Large capacity

    Rated 5 out of 5 stars

    Satisfied customers

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having our old TV hauled off was well worth the cost

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great install

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were fantastic, in and out in a timely manor. their explanations were understandable and they cared about what they were doing.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Saved me time and effort!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a TV delivered and the delivery team picked up a 65" that I needed gone. Definitely convenient!

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Great service! Out with the old

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This haul away service was very helpful to us. We no longer have a large car or truck, so having the old TV hauled away was great.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Captain Kirk beamed up

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a 20 year old Samsung DLP nicknamed the "Captain Kirk" The in-home service guys showed up and I never saw it again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Service

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Because I subscribe to Best Buy’s Total Tech Support, the Best Buy delivery guys hauled away my old tv stand at no charge. The old tv stand was very heavy and bulky. I would have struggled to remove it from my house. I kept the old tv to give it away to a friend. Delivery and installation of my new Sony 65” OLED TV and Insignia TV Stand ran smoothly. The delivery guys were courteous and respectful. They hooked everything up to my satisfaction and provided a brief lesson on how to operate the remote controls. I highly recommend this service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great convenience for recycle

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great to have Best buy do the setup of my new TV and haul away of the old one. Great to have them recycle the old TV and to take care of it for me. Great convenience.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love TB

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture, sound is good & the price was the nest.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional, took down old TV and hauled away in minutes. Installed new TV

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    TV Haul-Away

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice since I did not have to go anywhere and dispose of it mnyself

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional and very organized. Came on time and left clear instructions for contacting again.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Haul it away!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Makes life easier when they can take the stuff away. Especially old appliances.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love my Sony’s

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing!! Worth it ! Picture is beyond amazing and Sony is the only way to go! So happy I bought the bigger screen as well!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Yes

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect. What else can a personal say. They took it away lll

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Big help

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took the old broken tv away for us and was a big help.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent value for the price

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall i was very happy with this service. It was exceptionally convenient.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Goodbye broken TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What can I say, if you need your old TV hauled away this is the service for you. Good day.

    I would recommend this to a friend