Year-End SaleEnds 1/1/26. Limited quantities. No rainchecks.

Skip to content
Gift Ideas
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 802 reviews

Rating Filter

Rating by feature

  • Service

    Rating 4.7 out of 5 stars

  • Professionalism

    Rating 4.7 out of 5 stars

  • Expertise

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

There aren't enough negative mentions yet.
91%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 15 Showing 281-300 of 802 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Terrific team for the needed service.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team is an essential part of the in service up front and they succeeded the accomplishment.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    no reason not to

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    have had this before but on this occasion randall and the crew were exceptional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tidy process.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad fellows that installed our new Samsung were tidy in taking away our old tv.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love These Guys!!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast, Friendly, Knowledgeable. What are can you ask for!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Removal

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Appreciated them removing old tv. Very professional.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Get rid of the Beastly TV

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yup, they took away my old Sony Trinitron TV without a problem. So heavy and I was sooooo glad not to have to touch that beast again.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Bye Bye old TV

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After Geek Squad set up new Samsung they gently loaded deceased TV into their van and left. They are a fabulous group of Techys that know their business.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great TV and install

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV is great - we love it. Tech Team did a great install

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible Service; Refused To Do Set Up

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Paid $119.99 for set-up and two guys just deliver the tv and say they don’t set up tvs and aren’t associated with Best Buy or Geek Squad. They took pictures of the tv box and the pedestal and emailed them to Best Buy, then BB calls me to tell me the delivery guys won’t set it up. The pedestal was one piece with 4 screw holes. Simple to attach. A friend and I had to set up this 65” LG OLED. Two seniors, a 67 and 71 year old, set up what two young lazy delivery guys were paid to do in 20 minutes. I complained and finally got my set up fee back. Horrible service from Best Buy.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Wally

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad removed my old Sony TV...it was over 130 pounds! They did a great job...

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Great

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got the total tech program they took the TV way no problem

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Inhomeservice

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    installers were polite and knew what they were doing. Arrived on time and practiced covid guidelines wearing masks and distanceing.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    SportsandGamingFan

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Appreciated that they hauled away old tv as it's not easy to discard such items.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    100% Worth it!

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is completely worth the price. It is so nice not to have to worry about hauling away your old TV after you get a new one.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    somewhat

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haul away was fine but little or no instruction on operation.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    SatisfiedCustomer

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hauled our old TV away. No problems. Very friendly and helpful guys.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr. Rock

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians who removed my TV were on time and very professional. They were in and out in just a matter of 10 to 15 minutes. They were also very courteous and respectful.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    IN HOME SEVICE

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GREAT SERVICE THEY TAKE 55 INCH TV AND THEY CONNECT MY NEW TV AND ASSEMBLY FURNITURE TV EXCELLENT JOB

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Removed and took away our old 65" TV

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The same 2 man crew who installed and setup our new 65" TV also hauled away the old one, They were professional, personable and efficient.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Job!!!

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs that have come to my house are very knowable and professional.

    I would recommend this to a friend