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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 962 reviews

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Rating by feature

  • Service

    Rating 4.6 out of 5 stars

  • Professionalism

    Rating 4.7 out of 5 stars

  • Expertise

    Rating 4.6 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers enjoy the overall performance of the Add-On TV Haul-Away (56" and Larger) service and appreciate the portability it offers. The large capacity and haul away feature are also beneficial to customers. The removal service is reliable, and while the TV may be heavy, customers feel the service is handled professionally.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 16 Showing 301-320 of 962 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Equipment pick-up

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The pickup was on time and the driver was helpful and polite. He gets 5 stars from me.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Better than DIY

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Instillation went fine. They were using existing bracket. When it came to installing apps and making sure features were working properly technicians seemed to be rushed. All in all still better than DIY.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Delivery

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Polite, knowledgeable , explained new TV. Took away old tv and packing. Made sure I was sure happy with service.

    I would recommend this to a friend
  • Pros mentioned:
    Large capacity

    Rated 5 out of 5 stars

    This solved a significant problem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two very large and one very heavy TV were conveniently removed the day my new TV arrived. It was a great relief to reclaim needed space in my home at little cost.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    TV delivery

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad took very special care of bringing in the new TV and taking out the prior one

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Very satisfied with this purchase!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the new television. Picture is great and so is color!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent installation and instructions.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Friendly, very professional. Worked efficiently and very mindful of our home and furnishings. Gave us instructions on our new smart TV and took the old one away.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service if you have a large TV that is either broken or just not worth selling.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Haul Away Service Fairly priced

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haul away of old unit was fairly priced. Wish that it was offered as free when original unit is purchased at Best Buy.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    TV haul away

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was very convenient to have the old TV hauled away so I could avoid the hassle and expense of doing it myself.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    New TV!!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service, installation and TV is great! What a great experience! Thank you

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Old TV haul-away is a great add-on service!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents hauled away my old TV from second floor without a question.

    I would recommend this to a friend
  • Pros mentioned:
    Large capacity

    Rated 5 out of 5 stars

    Of Course

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gotta have it for bulky items and remote areas. Why would'nt you use this? Great for TVs, washers, and dryers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV installation

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a 77 inch television and couldn’t install it myself. Best Buy came out, delivered and installed the new tv as well as set it up for me. They also hauled away the old one so I didn’t have to hassle with disposable.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    All debris hauled away

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    technology is hard to dispose of today.. they hauled it away what a GREAT service...

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Bye Bye old TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After Geek Squad set up new Samsung they gently loaded deceased TV into their van and left. They are a fabulous group of Techys that know their business.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Get rid of the Beastly TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yup, they took away my old Sony Trinitron TV without a problem. So heavy and I was sooooo glad not to have to touch that beast again.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    RALPHb

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decided to not get rid of the TV. Moved it to another room.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Haul away TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad hauled away my old 75 inch TV, bravo! I didn't know where to dispose it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    fantastic service.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WE were so impressed with the products, how careful the two reps were smiling, happy to be of service and also gave us information to keep our tv safe.

    I would recommend this to a friend