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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 887 reviews

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Rating by feature

  • Service

    Rating 4.6 out of 5 stars

  • Professionalism

    Rating 4.7 out of 5 stars

  • Expertise

    Rating 4.7 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers enjoy the overall performance of the Add-On TV Haul-Away (56" and Larger) service and appreciate the portability it offers. The large capacity and haul away feature are also beneficial to customers. The removal service is reliable, and while the TV may be heavy, customers feel the service is handled professionally.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 18 Showing 341-360 of 887 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Job!!!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs that have come to my house are very knowable and professional.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Buy and Bye

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and easy haul away of our old TV. Glad Best Buy offers that service on large tech purchases.

    I would recommend this to a friend
  • Pros mentioned:
    Haul away

    Rated 5 out of 5 stars

    Worth it to save your back;)

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haul away was awesome and easy for me. They do all of the work and are very neat about it.

    I would recommend this to a friend
  • Pros mentioned:
    Large capacity

    Rated 4 out of 5 stars

    Good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great services car for those with a large broken tv that either doesn’t fit in your car or you don’t know what to do with. It’s worth it to not have to worry.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Terrific service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two person team moved a 36 inch CRT tv from a 2nd story bonus room into their delivery truck - delivered new tv and hauled huge old tv away in 20 minutes!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Haul away

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job on a difficult, heavy plasma screen. Not something to attempt without experts.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Quick Haul Away

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was very easy for the delivery people to haul away the TV and they took care of it quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Haul away is a must

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was so worried about getting rid of my older 75". Thank you!!

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Away with the old TV and in with the new Samsung T

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was so worth having the Geek squad haul away my old Mitsubishi 73 " TV. Was bulky and I had no place to dispose of it!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Glad it’s gone

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hated the additional expense, but it was worth not having to worry about what to do with an old television.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Great way to get the tv recycled

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This saved my mom time and having to put the tv in the car and taken it to best by The person way very nice and help full

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    New TV replaced a dead one

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am enjoying this TV-larger than I am used to and with the Geek set up it seems to work well.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Experience

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent in home service by the Geek Squad team. Great installation

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr. Rock

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians who removed my TV were on time and very professional. They were in and out in just a matter of 10 to 15 minutes. They were also very courteous and respectful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tidy process.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad fellows that installed our new Samsung were tidy in taking away our old tv.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 4 out of 5 stars

    Late arrival but glad they came.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This pickup was rescheduled and caused a delay for our plans. Didn't want to create too much stress for them... After all the TV weighed 260 lbs and there was no way I could get it upstairs.

    I would recommend this to a friend
  • Pros mentioned:
    Haul away

    Rated 5 out of 5 stars

    Haul away

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The haul away feature is great i some glad the protection offers this.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Bigger screen has met all of our expectations

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the bigger screen, and love how the pictures fill the whole screen, really brings out the beauty in everything.

    I would recommend this to a friend
  • Pros mentioned:
    Large capacity

    Rated 5 out of 5 stars

    Very nice guys. Quick and easy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice guys. Quick and easy. It was a very large bowl TV, and they made absolutely no fuss about it. Very nice.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Did Not Use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were willing to take my old rear projection TV with them but a neighbor of mine said he would like it so I agave it to him as it was working good.

    I would recommend this to a friend