Customer Ratings & Reviews

Geek squad disconnected my old TV which was a 36 inch tube weighed about 150 pounds Carried out of the house up the stairs and into the truck very grateful for their help I’m getting rid of this TV it was an antique doesn’t compare to my new Sony flat screen TV hauled all the boxes away and cleaned up grateful for their help

Excellent work and great knowledge about the product

what a great service from total tech!!. the geek squad tech was helpful, efficient and very knowledgeable. couldn't have set up my new stuff without the help and with totaltech it was very affordable

They did a great job..............................

The Agent had no problem hauling away my old TV. Made sure all loose plastic paper and boxes were picked up too.

The exemplary delivery men hauled away my old Television. They did a wonderful job. They refurbish and recycle at Best Buy.

Excellent delivery and installation. Arrived on time as scheduled and they were super profesional and friendly

The gentlemen taking away my two large screen tube TV's were outstanding. Both were very friendly and worked their tails off in the heat moving my TV's.

We bought a new tv to replace the two unbelievably-heavy CRT Sony nearly-two-decade-old TV sets - and even the thought of trying to schlep them up and down stairs and then into a vehicle hurt. The service team brought in my new TV (I unboxed and set it up) and removed the two old TVs.

Service was on time, professional and fast. Highly recommended!

When I purchased a new tv, I also paid to have the old one taken away. I could never have been able to get the old set downstairs even with help. The guys from Best Buy handled it with ease. It was a relief to get this done at a fair price, with two very pleasant and professional young men.

Great TV. Very responsive and clear per excellent size. I would definitely buy it again.

I ended up keeping my old TV so no haul away was required. However the Geek Squad did ask if I was sure they couldn’t take it. So I appreciate their asking!

This is a great service, made disposal of my old tv easy

I had an old 72in Sony TV. The hauler didnt realize it was a heavy rear projection TV, but said I answerd the question asked which was what is the screen size. I helped him with the removal since TV was so heavy. He was very professional.

Removed 70" Vizio after replacing with new 70" Lg. I do not have the means by which I can get rid of it so to me this is an excellent service that Best Buy provides, should be free with continued dedicated customer loyalty, something to consider. Thanks, Best Buy.

Send technician that installed my TV away 2 damage televisions

The installers, sub contractors, wanted $30.00 for 4 screws to complete the installation. They should have just been honest and asked for a tip. Very unethical. Thwy also broke a decoration and, of coarse, denied it. These two, only one spoke broken english, should be fired.

Excellent people and they quickly setup our new larger screen, walked us through everything. Took the box away, as we found a new home for our other TV. Highly recommend this service.

What a relief to have the TV in our basement moved to make way for the new Sony! I can't recall the names of the two gentleman who took it away but they did it without scratching the house and they did it with a smile which could not have been easy! This is a great add on service!