Customer Ratings & Reviews

Excellence service. I love my TV and the employees of best buy were amazing.

Was quick and easy and on time and was no charge with my service plan.

The two members that came to install the TV were very professional. Took extra care with product, explained the work process and gave a demonstration of hand control device.

This is honestly why I choose to buy my new 65" television from Best Buy. I had a 65" TV that was broken during a recent move and I had to buy a new one. I looked everywhere and noticed that Best Buy had the haul away service and I was sold. Fantastic benefit!

When I purchased a new 70" flat screen TV, with installation, I needed to get rid of an older 32" tube model TV and they graciously hauled it away for me. Highly recommend.

Even tho old tv worked, no one wanted it. We had no place to put it even if we wanted to keep it. For a small fee, we didn't have to deal with it. The young men that delivered our new one, quickly removed our old one.

Thanks for hauling away my old television -- especially after it was determined you were not the correct staff to install!

We had Best Buy take our old TV (49 inch LG, 12 years old) off the wall and haul it away. Due to the deal we got on our purchase of our new TV and sound bar, it cost us nothing to have Best Buy take away the old TV.

Geek squad delivered the new tv and mounted it above our fireplace with no problems. Techs were very thorough and showed us how to operate the new tv.

Geek Squad did an excellent job installing my new TV on my existing stand mount. They walked me through the new TV settings (including calibration). They hauled away my new TV. Ensured my new TV works in sync with my home theater system.

I was very happy to know about this service. I didn't have to worry about finding someone to remove my tv and then worry about getting rid of it myself. It was well worth the small fee for them to handle it for me

The two guys were very professional and gave me a lot of good advise.

Big TV, had to have them deliver and set up. Free with total tech so it definitely made sense!

The geek squad guys were very nice and packed everything up and took it away with them.

Timely and amazing service! Customer service was knowledgeable and respectful.

Decided to get this service when I bought a new TV from Best Buy. Our old TV was a 75 inch Mitsubishi that literally conked out after 5 years. The guys quickly hauled off the old TV and set up the new one within 15 minutes.

Very satisfied with the service from the geek squad. Delivery and install went smoothly. Technicians were professional and very knowledgeable.

I am so glad that I signed up for the in-home service. It certainly made my life much easier. The representatives were fast, well trained, and friendly.

Crew was very knowledgeable. They answered questions and knew what they were doing.

I was pleasantly surprised that Best Buy would remove my 20 year old 260 lb projection TV for $19.95 if I purchased my TV at Best Buy. Two men delivered my 52 lb 65” TV and quickly removed the old TV.