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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 887 reviews

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Rating by feature

  • Service

    Rating 4.6 out of 5 stars

  • Professionalism

    Rating 4.7 out of 5 stars

  • Expertise

    Rating 4.7 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers enjoy the overall performance of the Add-On TV Haul-Away (56" and Larger) service and appreciate the portability it offers. The large capacity and haul away feature are also beneficial to customers. The removal service is reliable, and while the TV may be heavy, customers feel the service is handled professionally.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 26 Showing 501-520 of 887 reviews
  • Rated 5 out of 5 stars

    Great removal of old heavy TV

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had an old 72in Sony TV. The hauler didnt realize it was a heavy rear projection TV, but said I answerd the question asked which was what is the screen size. I helped him with the removal since TV was so heavy. He was very professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Haul Away

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ended up keeping my old TV so no haul away was required. However the Geek Squad did ask if I was sure they couldn’t take it. So I appreciate their asking!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank you!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a relief to have the TV in our basement moved to make way for the new Sony! I can't recall the names of the two gentleman who took it away but they did it without scratching the house and they did it with a smile which could not have been easy! This is a great add on service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the money

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was on time, professional and fast. Highly recommended!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV. Very responsive and clear per excellent size. I would definitely buy it again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy Larger TV Haul Away

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent people and they quickly setup our new larger screen, walked us through everything. Took the box away, as we found a new home for our other TV. Highly recommend this service.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Once we got on the same page...

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything went great...once we got on the same page. Originally, BB sent a 3rd party to deliver and set up my new TV and haul away the old one. Unfortunately, the 3rd party was not give adequate information about the haul away, and they were not equipped to take a set as large as mine. So, a TV sat on my front porch for over a week.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Take advantage of this service!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best 40 bucks I have spent in a long time! Two strong delivery guys just picked up my 70" rear projection TV and threw it in the back of their truck. Hazardous waste gone with no hassle

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Another TV bought at Best Buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Old TV got struck by lightning and Best Buy handled all my needs... They recycled the TV and hooked me up with another. Thats why I'm a repeat customer.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Easy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything I wanted to be done was done nice and fast

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good spacious washer

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the washer works very good! it has various washing options even an option for self clean. It does good with pet accessories as well. the inside of the washer is a nice size. It cleans my big comforter well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV HAUL AWAY 51" AND ABOVE

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not much to say about this, except that this service was well needed by me. I could not haul away my old TV, as it was too ungainly for me to move, and could not fit the old TV in my vehicle anyway. This service saved me grief, and saved my back at the very least!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Took old TV.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a great job in taking the old TV away.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Haul away TV

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Send technician that installed my TV away 2 damage televisions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    55in. OLED LG TV mounted with soundboard

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad service was incredible from the moment Kent and Hugo entered my home. They were patient as I determined placement and height of the TV and took their time to explain how to operate and troubleshoot. Top notch expertise and service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth getting them to do this

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They hauled away my 95lb old Sony TV. I thank the Geek Squad, my chiro thanks you, my ortho doc thanks you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great in home service !

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were great and took my 65" Samsung cleanly and quickly.I wish this service had been available for the 55" I bought to replace my Sharp Aquos. I owned the Sharp for many years but unfortunately it had shorted out in lightening strike.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hauling service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The workers are very efficient and came on time. We have been informed their arrival from time to time. We are very happy about their service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad +++

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Same gentlemen that installed my wallmount and tv also hauled away my tv. Quick, polite, fun and efficient

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was great to have the consultant come in and make recommendations for what would work best in our living room. The consultant also made sure we had all the wires or other supplies we would need.

    I would recommend this to a friend