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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 802 reviews

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  • Service

    Rating 4.7 out of 5 stars

  • Professionalism

    Rating 4.7 out of 5 stars

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    Rating 4.7 out of 5 stars

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91%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 26 Showing 501-520 of 802 reviews
  • Rated 5 out of 5 stars

    Go TotalTech

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    all this included with TotalTech! these bigger TVs are difficult to setup solo; it's nice to have a team there

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV recycle

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad was on time and professional. They removed and recycled our beast of a tube TV. They also helped by removing and recycling the obsolete ancillary equipment we had to support the old TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    out with the old

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Friendly couple of guys came over to haul off my antiquated 73 inch DLP Mitsubishi. After 14 years it was starting to act up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hauled away old television. It worked, but I no longer needed it and nobody else wanted it. The guys took it when they left.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Once they sent the right truck.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had an issue with trucking company. Explained had a large old tv. First truck arrived said they didn’t have room. Best Buy rescheduled for next day and took care of issue.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for your review. We do apologize for the initial inconvenience and we're glad to hear it got resolved fully. If you have any other questions or any comments, please feel free to reach out to us either in the store or by calling us at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 5 out of 5 stars

    Man of the house

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team took our old 65" TV away they were careful not to rub or scratch our walls both workers were professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    samsung tv install

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brenden was very efficient and explained all as he was configuring system to cable and periphials.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old flat screen tube tv died and was very heavy. No one wanted to deal with it in my house because of the weight. When I purchased my new tv Best Buy provided the haul away for free.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Team did a great job

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had an old 51" rear projection TV that was nearly impossible to move downstairs when we first moved in. Geek Squad was fabulous in hauling it away. Best $20 I've spent in a long time!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hauling

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Why not let others haul away stuff for me, makes my life easy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation and hauled away old tv!!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After they installed my new smart LG television, Geek Squad hauled away my large and bulky 2007 (non-smart) 73" television. Thanks, Geek Squad!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV take away

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    tv was taken away so I didn't have to deal with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gone and Dusted

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Moved the old TV before installing the new one. Picked up the old TV and put it in the incoming TV box and took it away

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Haul

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent customer service and the service was very fast.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Shelly

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took my old 65” LG TV. Great installation. Very professional and efficient

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Free Haul away

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought 75 inch TV to replace old TVs. Best Buy Geek Squad did the installation and set up and hauled away the old TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Removal of old tv.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy deli every removed our old tv for free. They were fantastic, on time, respectful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LE

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians were very kind and efficient as they explained how we can get our DirecTv remote to perform all the functions without using more remotes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    steup

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technition was very knowledgeable. He helped determine the specific needs that I wanted to be installed and explaned how it all works together

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    What a Relief!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was worried what I would do with my old big tv when I got my new one. Problem solved. They took it off my hands. I was so thankful. Now all I have to do is enjoy the new one! Thanks Best Buy!

    I would recommend this to a friend