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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 962 reviews

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  • Service

    Rating 4.6 out of 5 stars

  • Professionalism

    Rating 4.7 out of 5 stars

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    Rating 4.6 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers enjoy the overall performance of the Add-On TV Haul-Away (56" and Larger) service and appreciate the portability it offers. The large capacity and haul away feature are also beneficial to customers. The removal service is reliable, and while the TV may be heavy, customers feel the service is handled professionally.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 27 Showing 521-540 of 962 reviews
  • Rated 5 out of 5 stars

    Worth getting them to do this

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They hauled away my 95lb old Sony TV. I thank the Geek Squad, my chiro thanks you, my ortho doc thanks you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad +++

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Same gentlemen that installed my wallmount and tv also hauled away my tv. Quick, polite, fun and efficient

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Intsall services

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation went very quick & hassle free. The 2 techs were knowledge & explained things in a way I could understand

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    somewhat

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haul away was fine but little or no instruction on operation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV setup

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad agents were very knowledgeable and set up TV with little or no problem. Take away program is a plus.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Haul away TV

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Send technician that installed my TV away 2 damage televisions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Haul away

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The hauled away our 65" rear projection tv. It was so nice to get rid of that, easily.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Television Haul Away Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is honestly why I choose to buy my new 65" television from Best Buy. I had a 65" TV that was broken during a recent move and I had to buy a new one. I looked everywhere and noticed that Best Buy had the haul away service and I was sold. Fantastic benefit!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything went very smooth. From ording by chat and the installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    You need to get it

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a 85” tv that I needed to get rid of. As a Best Buy member, they took care of it immediately. No questions asked.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Geek Squad Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did an excellent job installing my new TV on my existing stand mount. They walked me through the new TV settings (including calibration). They hauled away my new TV. Ensured my new TV works in sync with my home theater system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT SERVICE TEAM

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two members that came to install the TV were very professional. Took extra care with product, explained the work process and gave a demonstration of hand control device.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great solution to what to do with an older tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Even tho old tv worked, no one wanted it. We had no place to put it even if we wanted to keep it. For a small fee, we didn't have to deal with it. The young men that delivered our new one, quickly removed our old one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service - friendly and efficient

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I purchased a new 70" flat screen TV, with installation, I needed to get rid of an older 32" tube model TV and they graciously hauled it away for me. Highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy and Free

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had Best Buy take our old TV (49 inch LG, 12 years old) off the wall and haul it away. Due to the deal we got on our purchase of our new TV and sound bar, it cost us nothing to have Best Buy take away the old TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    hauled away my 47" TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very happy to know about this service. I didn't have to worry about finding someone to remove my tv and then worry about getting rid of it myself. It was well worth the small fee for them to handle it for me

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible Service; Refused To Do Set Up

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Paid $119.99 for set-up and two guys just deliver the tv and say they don’t set up tvs and aren’t associated with Best Buy or Geek Squad. They took pictures of the tv box and the pedestal and emailed them to Best Buy, then BB calls me to tell me the delivery guys won’t set it up. The pedestal was one piece with 4 screw holes. Simple to attach. A friend and I had to set up this 65” LG OLED. Two seniors, a 67 and 71 year old, set up what two young lazy delivery guys were paid to do in 20 minutes. I complained and finally got my set up fee back. Horrible service from Best Buy.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad delivered the new tv and mounted it above our fireplace with no problems. Techs were very thorough and showed us how to operate the new tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Hauled Away

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decided to get this service when I bought a new TV from Best Buy. Our old TV was a 75 inch Mitsubishi that literally conked out after 5 years. The guys quickly hauled off the old TV and set up the new one within 15 minutes.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Free not honored

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy did not honor free setup but the team that came out were amazing

    I would recommend this to a friend