Customer Ratings & Reviews
- SKU:
- 5314501
Customer reviews
Rating 4.6 out of 5 stars with 887 reviews
(887 customer reviews)Rating by feature
- Service4.6
Rating 4.6 out of 5 stars
- Professionalism4.7
Rating 4.7 out of 5 stars
- Expertise4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the overall performance of the Add-On TV Haul-Away (56" and Larger) service and appreciate the portability it offers. The large capacity and haul away feature are also beneficial to customers. The removal service is reliable, and while the TV may be heavy, customers feel the service is handled professionally.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Better them than me
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Big TV, had to have them deliver and set up. Free with total tech so it definitely made sense!
I would recommend this to a friendRated 5 out of 5 stars
I'm glad I had my new TV professionally mounted
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The two guys were very professional and gave me a lot of good advise.
I would recommend this to a friendRated 5 out of 5 stars
Hauled away broken TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The geek squad guys were very nice and packed everything up and took it away with them.
I would recommend this to a friendRated 5 out of 5 stars
A+ Geek Squad
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very satisfied with the service from the geek squad. Delivery and install went smoothly. Technicians were professional and very knowledgeable.
I would recommend this to a friendRated 5 out of 5 stars
Amazing Service!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Timely and amazing service! Customer service was knowledgeable and respectful.
I would recommend this to a friendRated 5 out of 5 stars
Large TV removal no problem
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was pleasantly surprised that Best Buy would remove my 20 year old 260 lb projection TV for $19.95 if I purchased my TV at Best Buy. Two men delivered my 52 lb 65” TV and quickly removed the old TV.
I would recommend this to a friendRated 5 out of 5 stars
Thank Goodness
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am so glad that I signed up for the in-home service. It certainly made my life much easier. The representatives were fast, well trained, and friendly.
I would recommend this to a friendRated 5 out of 5 stars
TV recycle
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad was on time and professional. They removed and recycled our beast of a tube TV. They also helped by removing and recycling the obsolete ancillary equipment we had to support the old TV.
I would recommend this to a friendRated 5 out of 5 stars
Go TotalTech
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.all this included with TotalTech! these bigger TVs are difficult to setup solo; it's nice to have a team there
I would recommend this to a friendRated 5 out of 5 stars
Professional Service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Crew was very knowledgeable. They answered questions and knew what they were doing.
I would recommend this to a friendRated 4 out of 5 stars
Once they sent the right truck.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had an issue with trucking company. Explained had a large old tv. First truck arrived said they didn’t have room. Best Buy rescheduled for next day and took care of issue.
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for your review. We do apologize for the initial inconvenience and we're glad to hear it got resolved fully. If you have any other questions or any comments, please feel free to reach out to us either in the store or by calling us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 5 out of 5 stars
Great service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My old flat screen tube tv died and was very heavy. No one wanted to deal with it in my house because of the weight. When I purchased my new tv Best Buy provided the haul away for free.
I would recommend this to a friendRated 5 out of 5 stars
out with the old
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Friendly couple of guys came over to haul off my antiquated 73 inch DLP Mitsubishi. After 14 years it was starting to act up.
I would recommend this to a friendRated 5 out of 5 stars
Team did a great job
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had an old 51" rear projection TV that was nearly impossible to move downstairs when we first moved in. Geek Squad was fabulous in hauling it away. Best $20 I've spent in a long time!
I would recommend this to a friendRated 5 out of 5 stars
Mr.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hauled away old television. It worked, but I no longer needed it and nobody else wanted it. The guys took it when they left.
I would recommend this to a friendRated 5 out of 5 stars
Man of the house
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The team took our old 65" TV away they were careful not to rub or scratch our walls both workers were professional
I would recommend this to a friendRated 5 out of 5 stars
Installation and hauled away old tv!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After they installed my new smart LG television, Geek Squad hauled away my large and bulky 2007 (non-smart) 73" television. Thanks, Geek Squad!!
I would recommend this to a friendRated 5 out of 5 stars
samsung tv install
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Brenden was very efficient and explained all as he was configuring system to cable and periphials.
I would recommend this to a friendRated 5 out of 5 stars
LE
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The technicians were very kind and efficient as they explained how we can get our DirecTv remote to perform all the functions without using more remotes.
I would recommend this to a friendRated 5 out of 5 stars
Gone and Dusted
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Moved the old TV before installing the new one. Picked up the old TV and put it in the incoming TV box and took it away
I would recommend this to a friend