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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 887 reviews

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Rating by feature

  • Service

    Rating 4.6 out of 5 stars

  • Professionalism

    Rating 4.7 out of 5 stars

  • Expertise

    Rating 4.7 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers enjoy the overall performance of the Add-On TV Haul-Away (56" and Larger) service and appreciate the portability it offers. The large capacity and haul away feature are also beneficial to customers. The removal service is reliable, and while the TV may be heavy, customers feel the service is handled professionally.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 30 Showing 581-600 of 887 reviews
  • Rated 5 out of 5 stars

    H&G

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank you for this valuable service! A necessary addition to todays regulations!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Unethical installers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers, sub contractors, wanted $30.00 for 4 screws to complete the installation. They should have just been honest and asked for a tip. Very unethical. Thwy also broke a decoration and, of coarse, denied it. These two, only one spoke broken english, should be fired.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    remove TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    took away my old roku tv. I could have taken to a landfill, gave away to BB guys

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys that came were great. Friendly and polite. Very respectful of our home. I am very happy to have had this service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great added Service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So nice to have our old TV hauled off rather than trying to figure out what to do with it or it sitting in my garage for ever. Thanks!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Removal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technicians were great in removing and instaling of new TV

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    LG Products

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buys prixes and Total Protect is the best you can get. Appreciate all they have helped

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    excellent service

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When we bought our new 65" TV, the Best Buy crew hauled the old TV upstairs to a bedroom and hooked it up without a hitch. Very professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Haul Away

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the haul away 3 hours before they delivered my tv, showed the delivery person my receipt and they hauled my old tv away.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Old TV is gone now

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What can be said, they took away my ancient old 27" CRT TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Okay

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation and removal went as planned, which was a surprise to me after my other experience with your cimpany

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    SamsungmakesaterrificeTV

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our new 70" Samsung flat screen TV the last Samsung flat screen TV lasted almost 9 years..

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    We're all set!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clear set up training with professional, pleasant and knowledgeable techs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Home Service

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service! Thed technicians delivered my new tv and hauled away my old one quick and efficiently.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great recycling program

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Win-Win program- get to recycle your old TV & don't have to deal with finding a place & getting the TV there yourself Thanks Best Buy-

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Haul Away

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having Best Buy haul away our old television was simple and well worth the minimal cost of having to do it myself. I would recommend this service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Haul away

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent customer service, and, very professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Prompt and great service handled everything I needed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Handy

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love that they took away the old tv. I could never mount a tv myself, too awkward and bulky.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy and quick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The workers just took the old TV away and there was no hassle. Great value considering it was just stored away in a closet for more than a year.

    I would recommend this to a friend