Appliances Presidents’ Day SaleEnds 2/25. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 887 reviews

Rating Filter

Rating by feature

  • Service

    Rating 4.6 out of 5 stars

  • Professionalism

    Rating 4.7 out of 5 stars

  • Expertise

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

There aren't enough negative mentions yet.
91%would recommend to a friend

Customers are saying

Customers enjoy the overall performance of the Add-On TV Haul-Away (56" and Larger) service and appreciate the portability it offers. The large capacity and haul away feature are also beneficial to customers. The removal service is reliable, and while the TV may be heavy, customers feel the service is handled professionally.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 32 Showing 621-640 of 887 reviews
  • Rated 4 out of 5 stars

    Good service

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took a minute but they did pick up the old TV. Took a few different calls and store contacts but they got it done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv pick up

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They came to pick up our TV and gloves and mask and we’re very courteous and friendly. They were on time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The tech did great work. I would highly recommend

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech did great work. He was very professional, knowledgeable, and skilled!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thanks for this option BB!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great option for getting rid of old/broken TV that is taking up space. Thanks guys!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No hassle

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Removed old tv and replaced with new. Geek squad removed old tv and cleaned area.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    In home Service

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy's in home delivery and service did not disappoint and we are very pleased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Removal

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad service technicians were clean, helpful and quick.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service!

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were prompt! It’s worth paying Best Buy to pick up the old tv and deliver the new tv. Makes it very convenient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Throw it away

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad removed/hauled away the defunct Sony, which I purchased from Best Buy in 2018.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV HAUL AWAY 51" AND ABOVE

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two guys came by on a Saturday morning and my old Sony 52" Monitor was out of my house in a matter of 5-10 minutes...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TC

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It looks beautiful in my daughter's room, she enjoys it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Setup!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job putting up our 85” television.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Haul away of old TV

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took old TV away. Simple and easy. I didnt need to do anything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tvs

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved the guys who came to install new tvs. So nice. And they took the old ones away

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super courteous & professional

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great crew, who called in advance and easily hauled the tv away. Perfect timing as my new tv came in 30 minutes later.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Removal of old TV

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They removed my old tv and very very careful as to not hit into any walls or railings.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Total hauling

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Packed up my old tv and hauled it away no problemo

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    in home service

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it was a great service and they were very friendly and took care of everything

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    They came day and time as expected.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They came the day and time they committed to. I had the old TV on a hand jack all ready for them. They were not here any more than two minutes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very fast and they removed heavy picture tube tv

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gave us demo and good advice on new TV and Apple TV hookup. When they left the TV And table stand looked great.

    I would recommend this to a friend