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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 887 reviews

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Rating by feature

  • Service

    Rating 4.6 out of 5 stars

  • Professionalism

    Rating 4.7 out of 5 stars

  • Expertise

    Rating 4.7 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers enjoy the overall performance of the Add-On TV Haul-Away (56" and Larger) service and appreciate the portability it offers. The large capacity and haul away feature are also beneficial to customers. The removal service is reliable, and while the TV may be heavy, customers feel the service is handled professionally.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 34 Showing 661-680 of 887 reviews
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was an easy way to haul off a non working TV and get the new one set up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are glad we used the Geek squad service. It is well worth the money to have care free installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and easy. They were in and out of my house with my old TV in less than 5 minutes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Delivery

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very courteous delivery guys and very professional. On time and quickly completed job.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Trade in

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hated to see my 55 inch rude Mitsubishi go. It took up too much room. Tried to donate it and couldnt.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Took my old tv away

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Instead of my trying to find a new home for my old plasma tv, Best Buy hailed it away to be recycled.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV. Tv

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really like this service. Easy to use and not have to find away to get rid of old tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Haul-away was well worth the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 guys did a great job. They made sure that they did not do any damage to our house. Were very efficient and fast.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pick Up was very Good. No Problems

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery personnel were great, on time and very courteous. Pick went very smoothly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The agents were respectful

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents made sure to maintain a clean presence and hauled away old TV and all papers and boxes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding Pick-up service.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding service to be able to have old television picked-up for recycle purposes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It’s was good

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s was good I have no regrets and I will purchase again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Old TV disappeared!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old plasma decided to go to sleep and not wake up. Geek squad took her down and away she went.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was very easy to get this appointment set up and the actual appointment was under 5 minutes and hassle-free.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Haul away fee

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They hauled away my old defective TV as agreed....

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Haul Away

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The men who hauled away my monstrous 70" old TV were excellent. A difficult job but they did it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the cost

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a large old projection tv on a lower level and they hauled it right out and were careful with walls and floors

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this TV

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful color and excellent sound on this television!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Removal of old large screen TV

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The removal of the large screen TV was handled expertly and professionally by the Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy for the Great service! It is fast, efficient, convenient, informative and well-prepared.

    I would recommend this to a friend