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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 887 reviews

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  • Service

    Rating 4.6 out of 5 stars

  • Professionalism

    Rating 4.7 out of 5 stars

  • Expertise

    Rating 4.7 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers enjoy the overall performance of the Add-On TV Haul-Away (56" and Larger) service and appreciate the portability it offers. The large capacity and haul away feature are also beneficial to customers. The removal service is reliable, and while the TV may be heavy, customers feel the service is handled professionally.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 38 Showing 741-760 of 887 reviews
  • Rated 5 out of 5 stars

    Hauled Away

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Old TV was hauled away as arranged. Carefully removed.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    purchase for free

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haul away service never received....I just bought it for free, so I don't care...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Peace of mind

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got the 5-year warranty. Peace of mind just in case life happens

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful service getting rid of a 65 inch rear-projection TV from upstairs! Amazing!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Haul away

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was well worth the $20 to have them haul the old tv away.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yep

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brought a new tv in, installed it on my mount and took malfunctioning tv back

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Staff

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast clean and quick the techs were very knowledgeable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New Sony TV Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Art and Brian did a great job setting up our new system recommended bt Tom.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent tv at a moderate price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have owned numerous tvs and for the price this is an excellent smart television.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    on time fast professional removal of old tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very pleased with fast efficient removal process of old tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well worth the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a 65" projection tv they removed and took away. Well worth the added cost!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    On time did a great job removing the old TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time did a great job removing the old TV Very curtious

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    the tv is gone - yeah!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they disposed of the tv without me having to worry about it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    very seamless

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great job - in and out - very professional would recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Convenience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had an old 50" rear projection HD (heavy duty) TV that they hauled away for free.

    I would recommend this to a friend
  • Pros mentioned:
    Removal service

    Rated 2 out of 5 stars

    Saved me a trip

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    did what is says , delivered my new tv, hauled of the old. We had to unpack and setup the new TV, then figure out what to do with all the packing material. glad I did have to pay for it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Didn’t use the haul away program canceled it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t use the service cancelled it found someone who could use another TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery guy was very helpful. He took care of it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    happy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decided to keep old TV and did not have it hauled away.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    1st Tech.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only thing 1st Tech did right! TV I guess was removed ok.

    I would recommend this to a friend