Customer Ratings & Reviews
- SKU:
- 5314501
Customer reviews
Rating 4.6 out of 5 stars with 812 reviews
(812 customer reviews)Rating by feature
- Service4.7
Rating 4.7 out of 5 stars
- Professionalism4.7
Rating 4.7 out of 5 stars
- Expertise4.7
Rating 4.7 out of 5 stars
Rated 1 out of 5 stars
They did not take the tv.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I decided not to have them take the tv. Obviously they never noted it and I did not get credit for it.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the initiative to share this with us. It's always frustrating when a refund doesn't fall through. We have Agents standing by to help. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They backed over my Magnolia bush and killed it and 2 left huge ruts in my yard with their truck.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review. We expect our Agents to offer exceptional service and communication. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Paid for service and never took my tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They suck nastiness group of delivery men and never took our tv even though I paid for it
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
What service?
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This service never happened since my order was cancelled without letting me know!
No, I would not recommend this to a friendRated 1 out of 5 stars
Untrustworthy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unreliable They Broke Two confirmed delivery dates.
No, I would not recommend this to a friendRated 1 out of 5 stars
haul away tv
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.nobody came and got the tv they were suppose to do today
I would recommend this to a friendRated 1 out of 5 stars
Was charged for hauling tv but no service was prov
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was charged a fee to to haul my old tv but nothing was hauled way
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi, Triste! That certainly isn’t what we want to hear! In some rare cases, there could be unexpected factors that prevent us from completing a service. Examples include an infestation or other unsafe conditions. With that said, if a haul away cannot be performed, then the service should be cancelled for refund. At this point, please connect with one of our agents via phone at (800) GEEK-SQUAD or (800) 433-5778 for further assistance in this matter.
Rated 1 out of 5 stars
Got charged for haul away that didn’t happen
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I gave my old tv away but was still charged a “haul away” fee.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when communication falls through. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 5 out of 5 stars
Perfect
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They solved the problems quickly and left me very satisfied
I would recommend this to a friendRated 5 out of 5 stars
Free Mounting with Total.Tech
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Total.Tech team did outstanding work delivering & mounting our new Sony.
I would recommend this to a friendRated 2 out of 5 stars
Don’t Buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV but just after the 1 year warranty expired two black vertices lines appeared on the left side of the screen and are permanently there. Efforts to resolve with Samsung proved to be a waste of time. Won’t be buying anymore Samsung TVs. Waste of $1,700 dollars
No, I would not recommend this to a friendRated 1 out of 5 stars
I don't know why I bothered
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They never showed up to haul it off. Luckily, I knew someone who trained technicians and wanted them for training.
No, I would not recommend this to a friend