Customer Ratings & Reviews
- SKU:
- 5314501
Customer reviews
Rating 4.6 out of 5 stars with 962 reviews
(962 customer reviews)Rating by feature
- Service4.6
Rating 4.6 out of 5 stars
- Professionalism4.7
Rating 4.7 out of 5 stars
- Expertise4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers enjoy the overall performance of the Add-On TV Haul-Away (56" and Larger) service and appreciate the portability it offers. The large capacity and haul away feature are also beneficial to customers. The removal service is reliable, and while the TV may be heavy, customers feel the service is handled professionally.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Dishonest
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No complete, absolutely dishonest to show complete. UR team of 1 could not handle new TV without my help, much less do haul away. On hold on phone to followup & BB intentionally disconnected me. Haul away complete is dishonest & TotalCare name are both dishonest!! Give me a call & I will step you through it.
No, I would not recommend this to a friendRated 2 out of 5 stars
review
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tech did nothing except take TV out of Box- no special set up- not worth the cost of delivery or set up.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
GeekSquad let down
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.GeekSquad showed up to install my New 85” TV but would not remove my 65” rear projection TV (supposedly too big, even though I told them what they would be removing in advance). Don’t accept “No” for an answer. Go in to store, talk to manager and they will send out a different appliance crew to remove the old TV.
No, I would not recommend this to a friendRated 1 out of 5 stars
Did not wear mask or keep 6ft. distancing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV was delivered as scheduled. The delivery man couldn't speak English that I understood. He was a large man. He picked up my old 60" TV by his self and walked out to the truck, which was 75 or 80ft. a way. He then picked up my new TV, in the box, over his head and walked back in my house and set it down. He never adhered to Covid 19 safety advice!!
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. Nothing is more important than the safety of our customers and employees. We would like to hear more about what happened, and see if there is anything we can do to help. If this is something that you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 2 out of 5 stars
Nice t.v
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They did not want to take the old t.v. back. We had to tell them they were supposed to.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Haul away
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately store and installers told numerous times old tv very heavy and several people would be needed to move but still showed up on date with couple techs who said we can’t move this, we need more help.
No, I would not recommend this to a friendRated 1 out of 5 stars
Invisible Haul away service
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was. Total collapse of miscommunication. The team delivered the new TV but refused to haul away the defective tv. I asked to speak to their supervisor and she just hung up on me.
No, I would not recommend this to a friendRated 1 out of 5 stars
A represenative was suppose to do a haul away
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As of 5/20/2020, no one as set up a date or made themselves accessible, to complete this issue. Best buy has missed 4 dates after me staying home from work....No or manager will call. I buy your products and I get terrible service......Thank you very much best buy!
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thanks for connecting with us on this. I apologize for the misunderstanding and loss in communication. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
TV Haul Away - Would not take old set
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Paid to have my old TV taken away and they would not take it. It was 55'' console that we even hauled upstairs so it would be easier to haul off. We took pieces off to move/fit upstairs. When we asked them to take it they said they couldn't because it wasn't in one piece. How do I get my money back?
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Shamitty – I’m sorry we couldn’t get that haul-away completed for you. Under our Return & Exchange promise, services that did not get completed should be able to be returned. If you made your purchase in a store, please head back in to that store for a refund. If the purchase was made online, please call us at 1-888-BESTBUY (1-888-237-8289).
Rated 1 out of 5 stars
Horrible
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would have gave zero stars if I could. After 3 different reschedules on delivery and install. I picked up the items and installed them myself. I had to get rid of the tv myself
No, I would not recommend this to a friendRated 1 out of 5 stars
Wouldn’t take it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Said they had no room on the truck and because of Covid they couldn’t come in. They did reimburse my money. Seemed like the left hand didn’t know what the right hand was doing. However... they brought my new fridge in. But not my new TV.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when an appointment does not go as expected and communication falls through. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Aggravated customer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I called to have this cancelled as it was not needed and have yet to see a credit. Please issue credit and let me know this was done. I spoke with Michelle on 7/13 and she removed it but never issued credit
No, I would not recommend this to a friendRated 1 out of 5 stars
TV set up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The absolute worst service ever. I tried 5x…yes 5x to get two tv’s installed. Spent numerous hours on with being bounced around. Bottom line is I had to install myself. The absolute worst company ever
No, I would not recommend this to a friendRated 1 out of 5 stars
Not goo
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The delivery guys were great but did not know the size of TV they were to remove and couldn’t take it. The subsequent mess with trying to get it picked up is almost enough for me not to deal with Best Buy again.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thanks for taking time out of your day to get in contact with us about this. I'm very sorry to hear about the disappointment you experienced with this. We'd be happy to help out in getting this taken care of. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
They don’t do anything
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never took my tv. Left without picking it up although it was sitting right by the door
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor service
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've waited a total of 18 hours so far and my tv still hasn't been picked up. It's been scheduled three times. No one comes and no one calls. Very frustrated and upset.
No, I would not recommend this to a friendRated 1 out of 5 stars
Never picked up.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tried to reschedule after it was canceled, but I would not let me reschedule on the app. Tried making calls but the wait times are honestly a pain.
No, I would not recommend this to a friendRated 1 out of 5 stars
They never took my tv
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They never took my tv. They brought a woman to pick up my heavy tv I knew she was not gonna take it.
No, I would not recommend this to a friendRated 1 out of 5 stars
The order is showing complete..it is not..
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have called twice already and nobody seems to speak english very well. No one has or will help. I don't know what to do. This is the worst experience I have ever had with Best Buy.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review. We expect our Geek Squad Agents to offer exceptional service and communication. I’m sorry that this hasn’t been your experience with us. It’s understandable that you would like to get your order situated as soon as possible. We have Agents standing by to help. To get in touch, please give us a call at (800) GEEK-SQUAD or (800) 433-5778 or reach out to your local store. You can find information about your local store at www.bestbuy.com/storelocator.
Rated 1 out of 5 stars
Order was not completed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I requested and payed to haul away my TV. No one showed up on the day . However in the account it states that the order was completed. Tv is still in my house...
No, I would not recommend this to a friend