Customer Ratings & Reviews
- SKU:
- 5314501
Customer reviews
Rating 4.6 out of 5 stars with 887 reviews
(887 customer reviews)Rating by feature
- Service4.6
Rating 4.6 out of 5 stars
- Professionalism4.7
Rating 4.7 out of 5 stars
- Expertise4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the overall performance of the Add-On TV Haul-Away (56" and Larger) service and appreciate the portability it offers. The large capacity and haul away feature are also beneficial to customers. The removal service is reliable, and while the TV may be heavy, customers feel the service is handled professionally.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
They did not take the tv.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I decided not to have them take the tv. Obviously they never noted it and I did not get credit for it.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the initiative to share this with us. It's always frustrating when a refund doesn't fall through. We have Agents standing by to help. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They backed over my Magnolia bush and killed it and 2 left huge ruts in my yard with their truck.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review. We expect our Agents to offer exceptional service and communication. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Paid for service and never took my tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They suck nastiness group of delivery men and never took our tv even though I paid for it
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
What service?
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This service never happened since my order was cancelled without letting me know!
No, I would not recommend this to a friendRated 1 out of 5 stars
Untrustworthy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unreliable They Broke Two confirmed delivery dates.
No, I would not recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Delivery and removal
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The delivery team were so nice and helpful and very professional. They removed our old tv and hauled away and set up all of new items and helped my husband understand the new equipment.
I would recommend this to a friend Rated 1 out of 5 stars
haul away tv
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.nobody came and got the tv they were suppose to do today
I would recommend this to a friendRated 1 out of 5 stars
Was charged for hauling tv but no service was prov
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was charged a fee to to haul my old tv but nothing was hauled way
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi, Triste! That certainly isn’t what we want to hear! In some rare cases, there could be unexpected factors that prevent us from completing a service. Examples include an infestation or other unsafe conditions. With that said, if a haul away cannot be performed, then the service should be cancelled for refund. At this point, please connect with one of our agents via phone at (800) GEEK-SQUAD or (800) 433-5778 for further assistance in this matter.
Rated 1 out of 5 stars
Got charged for haul away that didn’t happen
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I gave my old tv away but was still charged a “haul away” fee.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when communication falls through. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
- Pros mentioned:Overall performance
Rated 5 out of 5 stars
LG TV Setup
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The team was Fast, courteous, and efficient. Loving our new system
I would recommend this to a friend - Pros mentioned:Haul away
Rated 5 out of 5 stars
Install
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.work was done quickly and professionally. Haul away was great
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Very professional
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent service. We were very pleased with the service.
I would recommend this to a friend Rated 5 out of 5 stars
Technicians installed our new 65in Roku tv.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The technician's who delivered and installed our new 65in Roku smart tv were very professional and setup our tv and showed us how to operate it.This was our first experience with a smart tv and steaming..They were very nice and removed our older 65in tv.
I would recommend this to a friendRated 5 out of 5 stars
Quick and efficient in-home service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We only requested for the team to drop off and pick up the TV. They were respectful of the property and completed the delivery and pick up in about 5 but not more than 10 minutes. Efficient, quick, and more importantly, careful with the 77' TV.
I would recommend this to a friendRated 5 out of 5 stars
Samsung TV delivery and set up
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The guys who delivered and set up my new TV were terrific. They were efficient and professional and explained and answered my questions completely. The haul-away was perfect.
I would recommend this to a friendRated 5 out of 5 stars
Delivery and haul away
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Service was excellent. They called prior to arrival, was scheduled later in day but asked if they could come early. They were very professional and fast with delivery and haul away of my old TV.
I would recommend this to a friendRated 5 out of 5 stars
Great Communication
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got e-mail and phone call to Coordinate p/u of old TV. Gentlemen showed up on time and were very friendly and courteous. Will definitely use this BB service again if needed.
I would recommend this to a friendRated 5 out of 5 stars
The best!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The whole experience was great Geek squad ...THE BEST!!!! I did not worry about a thing .They took of everything fro m start to finish!!!!
I would recommend this to a friendRated 3 out of 5 stars
Poor service from Best Buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV was defective after 34 days I called best buy and told them I wanted a replacement. I was told that I had to go through Samsung it has been two weeks and they finally made an appointment for next week. They said the part was on back order. When I asked for a replacement I was told they were a subcontractor for Samsung and all they could do is repair it would be up to Samsung if they replace it. It seems like a vicious circle. They just run you around till you give up. But after only a month the unit should be replaced and not just repaired. I will not buy anything else from Best Buy.
No, I would not recommend this to a friendRated 5 out of 5 stars
Easy haul away.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The first television delivered had a damaged screen, but the haul away of the older tv went very smothly.
I would recommend this to a friend