Customer Ratings & Reviews
- SKU:
- 5314501
Customer reviews
Rating 4.6 out of 5 stars with 962 reviews
(962 customer reviews)Rating by feature
- Service4.6
Rating 4.6 out of 5 stars
- Professionalism4.7
Rating 4.7 out of 5 stars
- Expertise4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers enjoy the overall performance of the Add-On TV Haul-Away (56" and Larger) service and appreciate the portability it offers. The large capacity and haul away feature are also beneficial to customers. The removal service is reliable, and while the TV may be heavy, customers feel the service is handled professionally.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
They refused to take away our TVs!!!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They refused to take away our TVs, what a joke, getting fed up with Best Buy and their 3rd part partners
No, I would not recommend this to a friendRated 1 out of 5 stars
Haul away as soon as possible
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Paid off “TV Haul away”Fee , But nothing to do . I ask come back to do the “ Haul away “ as soon as possible 。
No, I would not recommend this to a friendRated 1 out of 5 stars
This was not completed
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Spoke to a manager at th store to why this was not completed and he said "not my issue" should have been coordinated with the geek squad.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thanks for sharing this with us. I deeply apologize for that poor experience. That's not the level of service we aim to give you. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
No haul away
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not pick up old tv, not sure if im supposed to be waiting for another appointment or not.
No, I would not recommend this to a friendRated 1 out of 5 stars
haul away was hard to find..
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.ordered the haul away. Had to search how to redeem it. It's probably based on the fact that most will not download the form..
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
They did not take the tv.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I decided not to have them take the tv. Obviously they never noted it and I did not get credit for it.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the initiative to share this with us. It's always frustrating when a refund doesn't fall through. We have Agents standing by to help. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They backed over my Magnolia bush and killed it and 2 left huge ruts in my yard with their truck.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review. We expect our Agents to offer exceptional service and communication. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Paid for service and never took my tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They suck nastiness group of delivery men and never took our tv even though I paid for it
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Installation
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The service from the Geek Squad was outstanding. Manager Steve Potyra and Agent David Wang mounted my 65” TV and programmed it. Steve and David answered all of my questions and completed the installation in a timely manner. They hauled away my old TV and ensured my home was clean. I can’t say enough for the incredible service I received. I am going to request Steve and David when I buy my second TV.
I would recommend this to a friend Rated 1 out of 5 stars
What service?
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This service never happened since my order was cancelled without letting me know!
No, I would not recommend this to a friendRated 1 out of 5 stars
Untrustworthy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unreliable They Broke Two confirmed delivery dates.
No, I would not recommend this to a friendRated 1 out of 5 stars
haul away tv
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.nobody came and got the tv they were suppose to do today
I would recommend this to a friendRated 1 out of 5 stars
Was charged for hauling tv but no service was prov
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was charged a fee to to haul my old tv but nothing was hauled way
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi, Triste! That certainly isn’t what we want to hear! In some rare cases, there could be unexpected factors that prevent us from completing a service. Examples include an infestation or other unsafe conditions. With that said, if a haul away cannot be performed, then the service should be cancelled for refund. At this point, please connect with one of our agents via phone at (800) GEEK-SQUAD or (800) 433-5778 for further assistance in this matter.
Rated 1 out of 5 stars
Got charged for haul away that didn’t happen
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I gave my old tv away but was still charged a “haul away” fee.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when communication falls through. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Delivery and removal
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The delivery team were so nice and helpful and very professional. They removed our old tv and hauled away and set up all of new items and helped my husband understand the new equipment.
I would recommend this to a friend Rated 5 out of 5 stars
Geek Squad at their BEST
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Squad who delivered and installed my two Sony Bravia TVs were exceptional. Michael was well organized and looked over the tasks to be done, prioritized the sequencing of installing and removing two TVs and orchestrated the move brilliantly with his colleague Christina. They were both very professional, exuded competence and were very pleasant in the interactions. I highly commend them for their service.
I would recommend this to a friendRated 5 out of 5 stars
TV haul away service is awesome!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love this haul away service. I’ve been stuck for years with massive television sets that were no longer functioning. Having this massive 65” television removed from my tiny home by Best Buy was perfect!
I would recommend this to a friendRated 5 out of 5 stars
Great Home Setup
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy Techs came right on time and unpacked the TV, hung it on my wall. We didn't need haul away or soundbar set up so they gave us a credit. They showed us how the TV worked. Would recommend this service for TV set up, very seamless.
I would recommend this to a friend- Pros mentioned:Removal service
Rated 5 out of 5 stars
Delivery
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Guys were great delivered new tv and took old 75 in with no issues in the snow
I would recommend this to a friend Rated 5 out of 5 stars
Efficient and worth it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Add-On TV Haul-Away service from Best Buy has always been appreciated, and worth the extra charge. Peace of mind knowing that it's all taken care of. The delivery crew is so efficient, before you know it, done.
I would recommend this to a friend