Customer Ratings & Reviews

The team members were both knowledgeable and efficient. they did a great job setting up my new TV.

The crew was on time. They were friendly and efficient and did an excellent job setting up the system and with wall placement.

The In-Home Service knew just what to do and took care of my problem in a matter of minutes.

They were wonderful. They answered all my questions and fixed several problems with old TV.

The delivery and set up men were respectful neat orderly informative and helpful.

Service was excellent. They called prior to arrival, was scheduled later in day but asked if they could come early. They were very professional and fast with delivery and haul away of my old TV.

The Samsung 85 inch neo qled is great! No regrets purchasing it. The picture is excellent, and it feels as though you are in a theater.

Got e-mail and phone call to Coordinate p/u of old TV. Gentlemen showed up on time and were very friendly and courteous. Will definitely use this BB service again if needed.

TV was defective after 34 days I called best buy and told them I wanted a replacement. I was told that I had to go through Samsung it has been two weeks and they finally made an appointment for next week. They said the part was on back order. When I asked for a replacement I was told they were a subcontractor for Samsung and all they could do is repair it would be up to Samsung if they replace it. It seems like a vicious circle. They just run you around till you give up. But after only a month the unit should be replaced and not just repaired. I will not buy anything else from Best Buy.

The guys arrived on time and did a great job. They showed me how to add apps. I was very pleased with their help.

The installers were well trained and great at cleanup

The whole experience was great Geek squad ...THE BEST!!!! I did not worry about a thing .They took of everything fro m start to finish!!!!

Great people!! They were on time for the delivery, answered my questions and took my damaged tv for recycling.

We purchased a new LG 83 Inch G5 TV great TV! The delivery experience has been a nightmare! I have been a total tech member for years and since 2019 we have spent over $27,000 at Best Buy. We had to replace our Samsung 83 QLED TV that was unfortunately water damaged in our home theater. We purchased the New LG in the Best Buy upgrade sale, great timing for us. The delivery was scheduled for Friday May 1st 4:15 to 7:15 PM window, almost 2 weeks after the purchase date. The day before the delivery I was called by a 3rd party fulfillment Company. At that time, I learned that Best Buy no longer uses the Geek Squad for deliveries. I was told that I need to buy a mount for the TV. I explained that the TV comes with its one specialized mount. He disagreed and insisted I purchased a new mount. So, I purchased a new mount one identical to the mount already mounting my old TV. I gave up attending a conference that evening for the TV delivery. They never showed, up, no call, no text nothing. I went to Best Buy the next morning, and I was told they would call to reschedule "by the end of the day." Nothing no call nothing. I went back to Best Buy again on Monday May 4th. I was told I was already scheduled for delivery the next day Tuesday. again, no show, no call no text nothing! 2nd no show! I went back to Best Buy again and got the e-mail addresses of upper management. I have to say the staff at the local Best Buy have been great and they are very frustrated with the outsourced install provider. I sent an e-mail to the managers and called the Best Buy Corporate office and filed a complaint. I filed a complaint with the FTC and after mentioning I was going to call my Lawyer the 3rd delivery appointment was scheduled without asking if that time was available for me. I took off three hours from work with no pay in order to keep the appointment and on the 3rd appointment the TV was installed. I have been contacted by management, and they are very apologetic and appreciated the feedback with my experience. They mentioned they are going to "compensate me" for me time and bad experience. That would be a great gesture and make amends to repair a long-term relationship with Best Buy. Be aware when you purchase an item from Best Buy, they have outsourced deliveries and 'results may vary"

They were super efficient and very nice and did a super job. Clean up was great. No sign they had been there except for the TV.

I love my new Samsung. I like to deal with Best Buy. They treat you very well.

Very happy I had Best Buy haul away my old TV! Easy Peasy!!

I was treated with the utmost professionalism and excellent service.

Great job by Geek Squad! More service and care than i expected! Thank you!!!

Showed up on time and took away our old TV. Was respectful and fast.